Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Closing an o2 account

My ex partner got a contract phone a while ago which was contracted to her name.We split up and I took over payment of said contract. I have since tried everything in my power to try and get the details changed. My ex partner has called on several oc...

Resolved! URGENT HELP

HI IM IN SOUTH AFRICA, NEED TO CANCEL MY CONTRACT IN THE UK! PLEASE HELP

Resolved! combine international tariff with domestic tariff?

hi, i am new here. activated a sim card for international calls. now, i want to combine it with a domestic tariff , meaning the both tariffs in a same phone number. Q1: can I ? and how to ?Q2: what's the cost of top-up? if i only need to top-up £16.5...

Resolved! Sim Swap

Just got my new Galxy Ace 2 with a new USIM on PAYG. I was planning to take my PAYG sim from my old Nokia and slot it in, but it looks like its just a 2G sim (the old punch-out sim holder card just says GSM on it). So now I am going to use the sim sw...

Resolved! phone broken, can i advance my upgrade?

Hello, My i phone has broken but i am not due for an upgrade until April. Does anyone know if I can advance my upgrade? I have insurance but there is a £100 excess so really not sure of the best course of action. Suggestions welcome Thanks

international calls

hi, i am new here. just activated a sim card for international calls within europe. someone told me that i must keep top up each month if i want to have the benefit of cheap calls. but the t&cs say this only about calls or messaging from o2 to o2, so...

Resolved! Terminate contract and transfer number

I want to terminate my pay monthly contract and transfer that number to my new pay as you go number as I have moved abroad for a couple of months and don't want to pay unnecessary money every month. I was told at an o2 shop that I should only call 20...

Resolved! Change pay monthly bill payments?

Can you change the pay monthly bill payments from to a different name and bank details? As my mum will be paying for the first few months of my bill. I was wondering if I would be able to change these bank details to my own after a few months?

Resolved! Moving from 2g to 3g - Questions ?

I have currently a 2g PAYG phone, with a small amount of credit on it, and I wish to 'move' the number to a 3g sim, still on PAYG. What do I have to do to move and how long would it take - I mean would I need a new sim as it's the same size for the n...

Resolved! No service for over a month / Mast decomissioned

Myself and approx 50 odd other users in the KW14 7XW area have had no service for approx 2 months now multiple conversations with O2 advise that they are working on the issue. However some users being told that the mast has been decomissioned and the...

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