Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Number Port in Issue

Both myself and the wife purchased the O2 sim only plan as a new contract. We wanted to port out old number from Three network over. We did both plans (mine and her) at the same time; provided old numbers and PAC codes from Three. 48 hours later, min...

Barred phone

Help with barred phone

My services

I want my services put back on

Upgrade of second phone

There's a bug in my02 where when you click through for the deals it always defaults back to the first phone on the acocunt. I have both my kids phones on my account and for this reasona cannot see the upgrades available on the second phone. -Mark

trade in%20for%20new%20phone

I've been offered £300 for my existing phone and want to use that to pay off my remaining contract so I can upgrade my phone. Is this possible?

I'm now paying two accounts

Hi GuysWhen I upgraded I also changed my phone number.The result is I'm now paying two lots of airtime.How do I cancel/remove/stop paying for my old phone?I have been round and round in circles on MyO2, bloody useless.Tx John

Resolved! Returning a new phone

HiIm returning a new phone that arrived scratched.I live in Norwich and as I don't want to pay for recorded delivery I was going to drop it in personally to the Communications House address on the Freepost bag I've received from o2.However there does...

fraud contracts

why is it difficult for o2 to get in touch by email if it cannot reach me by phone after i reported that dpd texted me i received a phone in aberdeen when i didn’t get it in essex tilbury where i reside with my account showing 3 years contracts and r...

I lost my Apple Watch Series 5 which I cannot find, I've ordered a Apple Watch S6 to replace my S5

I've lost my Series 5 40mm Apple Watch for two months and it was a O2 Refresh watch, I've turned my house upside down looking for it and it's nowhere to be found, I had to order myself a Series 6 44mm to replace my lost Series 5, but the smart thing ...

False calls

I’ve recently had two strange things happen.A few days ago, I missed a call from a mobile number I didn’t recognise. I text to say I’d call them back later, and they were positive they’d not ring me at all. I screenshot my calls list and sent it to t...

O2

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