Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Bill

Why do 2 lots of payments come out of my account each month? Airtime plan and monthly device plan?

Chris94 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Direct Debit

My phone and my daughters phone bill is overdue this happens most months Can i change my direct debit date to 24th of each month rather than 9th

Beckyg by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Bill

I've been billed for an International call I did not make. I think this is suspicious activity/scam. I received a 1 second call from the international numbers and then immediately afterwards (somehow) my phone called the number. The number was +12644...

JDE by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! transferring number to O2

Justmoved to O2. I am transferring my number. I have supplied the PAC code and the old SIM now shows as disconnected. New sim also shows as disconnected. How long should this take to change over?

pedromo by Level 1: Joiner
  • 6 replies
  • 1 kudos

Resolved! sim only upgrade to handset

HelloSigned up to a 12 month sim only deal via o2. Was under the impression i could upgrade to a handset after 3 months i have just spoken with customer services and they said 6 months. Is there anyone from o2 working on this community that can clari...

benije88 by Level 1: Joiner
  • 19 replies
  • 0 kudos

Resolved! Recent itemised calls

Hi guys, hope you’re all well Is there a way to view recent itemised calls since the last bill? For example; my last bill was the 26th of March, I can view all itemised calls for that bill up to that date. However, I need to view calls that I made/re...

mahj by Level 3: Thinker
  • 6 replies
  • 0 kudos

Resolved! Nexgen ltd

I have received a text from this firm I have never signed up for anything on my phone how do I stop them charging my phone £4.50 a week

Su5an by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Phone bill

I am writing because I have just realised on my latest bill that I have been being charged extra each month for premium text services. These texts were marketing texts about coupons that I have been receiving. I was never made aware that these texts ...

Timan by Level 1: Joiner
  • 3 replies
  • 0 kudos