Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Travel in Canada

Hi. I'm travelling to Canada next week. Due to the COVID situation I have to stay in close contact with the Canadian authorities to make and receive calls to update them with our COVID status. I'm aware of O2 travel. My question is: if I don't opt in...

Cancelled SIM Contract In Time But Receiving Bills

I signed up and cancelled a sim card contract within a few days of receiving the sim and within the grace period. I have the chat transcripts and confirmations from O2. Yet about two weeks ago I received a bill for a full year of service. I called th...

Resolved! Pay device plan in full

Can someone tell me how I do this? Can’t do it on the app and have tried several times on the phone and get stuck in bill payment

Resolved! Data

Is anyone having trouble with mobile data on iPad recently ?

Resolved! All of a sudden no signal on iPhone 12 Pro Max

IPhone 12 Pro Max and lived in same location for years, other family members with same phone are fine, I have changed sims too. I had two days of no signal. Then since changing sim I get no signal then 1 bar thrn fine for a while.been 4 days. Cant ma...

Resolved! Sharing data

Hi,I am currently paying for 2 'pay monthly' contracts, one for myself and one for my daughter (both in my name as she is a minor). My plan has 100GB data, and my daughters has 3GB. We want to share my data allowance as she regularly reaches her limi...

I think O2 is becoming a scamming site.

I recently bought a Samsung Galaxy Book Pro and was promised free Samsung Buds. Then I got an email asking for my receipt which I sent, then another email asking me for proof of purchase date which I sent but still no Buds and no word from O2. Been t...

iPad screen replacement

Hi,I have had an iPad for just over 30days and the screen was slightly loose which resulted in the screen shattering can I send back for replace plz

Resolved! Paperless

I have opted for paperless billing but I still receive post?

Non-existent customer service for credit refusal - checking I have been given correct email

Hi, I tried to switch to o2 on 11/5 via a reputable 3rd party broker and put an order in for a mid-range phone for "next day delivery". I was refused credit and my order was cancelled on 14/5. I was advised to contact o2 themselves and ask for an "Au...

custom-community-header-logo.text

Forum Posts