Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Wifi and 4G Calling on Samsung Galaxy S10

Hi, I have a Samsung Galaxy S10. It was an unlocked purchase, not from O2. I cannot get Wifi and 4G Calling setup. This is aggravating as it is the specific reason I switched having complained to my previous supplier. My 3g signal in my home is truly...

Resolved! My contract

First off please get my name correct, which I have asked you to do on several occasions It is YVONNE [personal details] . I bought a £10.00 monthly sim. The first payment was taken from my bank account on 22 July 2021. I thought that covered everythi...

Resolved! Sim only

I would like to purchase a sim to put in an old phone. The £10 sim only comes with a phone ? I just want a SIM card ?

Resolved! I’ve been overcharged

I’ve been overcharged in the last 2-3 months for roaming even if I’ve been in the UK. It’s a double amount that I used to pay now. I can’t find any contact details where to complain… I definitely want my refund.

Resolved! Keeping number

I have swapped over my sim card from Vodaphone.My new O2 card has a new number but I sent a PAC number and also recieved an E-mail saying the new number will be temp and my old number WILL be carried on.However that E-mail has disappeared and I'm con...

Resolved! Nee traiff

I have changed my tarrif through my account but would like my change to start from today

Resolved! Roaming not working

I’m abroad and roaming doesn’t work at all I have signal but just won’t connect to any 3G 4G. switched phone on and off and have plenty of data left. Any ideas ?! V annoying

Resolved! Age restriction

Take of age restrictions

Resolved! Unlocking Request...

How long does it take for o2 to normally respond to an unlocking request? I submitted a request to unlock my Note 8 via My o2 over a week ago, and haven't heard anything back?Thanks in advance

How to cancel sim only deal, changed mind

How do I cancel my sim only only deal? I have changed my mind and staying with old provider. I took out the deal a couple of days ago and spoke to someone on live chat who assured me it would be cancelled but i am still getting welcome emails from 02...

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