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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 399419 Views
  • 2 replies
  • 2 kudos

Resolved! EarPod bundled in with iPhone11

I recently ordered a new iPhone 11 from the O2 shop and could not remember receiving a pair of EarPod earphones bundled in with the 'phone. Should I have received them as part of my order?

Resolved! Disney ,+

Why is my Disney + still active when I cancelled it last month. It charged me last month and I don't want it, can O2 cancel this option for me and refund for last months charges.

Resolved! Cancel

How do I cancel pay monthly

Lynnbee by • Level 1: Joiner
  • 384 Views
  • 1 replies
  • 0 kudos

Resolved! Keeping my old number

Hi I have just move to o2 from 3 and have just put my new sim in and my old number has not been transferred it was meant to be transferred across as when in the shop they ask me for a PAC code

Liam13 by • Level 1: Joiner
  • 678 Views
  • 2 replies
  • 0 kudos

Resolved! Is roaming included in my sim only plan ?

Good morning everyone, i hope you are all well. i have a question, is roaming (in Europe) included in the 4Gb/unlimited calls and text sim only plan or do I need to buy a bolt on ? Thanks for your help.

OOPS by • Level 1: Joiner
  • 2582 Views
  • 6 replies
  • 0 kudos

Resolved! Oops something went wrong

I tried to make a purchase online to add this purchase onto my current o2 account, I had a error message “oooops something went wrong” when the payment was processed. They is sufficient funds in the bank and my credit is very good has as anyone else ...

dabs70 by • Level 1: Joiner
  • 9351 Views
  • 9 replies
  • 0 kudos

Resolved! 5g

Daughter has a 5g apple phone, and shes just got the contract in her name. Bar having issues with number migration, the sim card that was given to her for her own contract says its 4g. Can she still use this or does she need a 5g sim?Many thanks in a...

bonkers82 by • Level 1: Joiner
  • 650 Views
  • 1 replies
  • 0 kudos

Resolved! Samsung flip

My phone is failing to send text messages ...sometimes they send sometimes they don't? I just got the new samsung flip, don't know if there's something I should be doing?

Nel711 by • Level 1: Joiner
  • 509 Views
  • 2 replies
  • 0 kudos

Airtime discount

Hi i have been with 02 for a very long time i currently have 3 monthly contracts and 2 PAYG sims with them however i dont think that i am getting any airtime loyalty discounts discounts i have seen this advertised for each additional contract taken w...

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