Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Dropping Calls

I have been using my mobile at my new address for 5 months without problems.A week or so ago when making calls or receiving calls the line just keeps cutting out or the person who I'm calling or who is calling me cannot hear me.I've reset the VPN set...

Resolved! Pay Monthly Payment Details Changed by O2

For the third time since December 2012 my Pay Monthly payment details have been changed. The first 2 times the Direct Debit was changed to a different bank and account - apparently from within O2, and without my authority or consent. Noone was able t...

5G abroad

I have an iPhone 12 with a 5G Sim. I’ve been in Italy for a week but only get the E network through Vodafone which is super slow for internet connectivity. I get full 5G in the UK.My wife has an iPhone as well but with a 4G Sim (iPhone SE). She gets ...

Resolved! Payment day

Please change my payment day to 7th of every month!

Resolved! Want to keep my O2 number

I recently retired. At work I was on their O2 business plan. I've just started my own monthly contract and have a new SIM. I want to change to the phone number I had at work. I have filled in the simple on-line form and it says "we are unable to iden...

Resolved! 5G

why is it, I live in a very Rural area and I have 5G yet i travel into my town and I can only get 4G! 5 mins up the road. More info (Highlight to read)

Resolved! VAT invoice

Does anyone know how to get a hold of a VAT invoice?02 call centre staff do not know what a VAT invoice actually is and I am sick and tired of trying to eduate them every month when I have this problem. **a VAT invoice must show the VAT number of the...

Resolved! Remove spend cap

How do you get the spend cap lifted and removed as I play online games via pay by phone bill thanks

Resolved! Will contract start on the day of delivery or on the day of buying a product

Hi, I am going to buy a phone with monty contract. I want to buy it today because there is an offer going on but i want it to be deliverd on 16th july. will my contract start today or it will start when i get the phone delivered?Thanks in advance.

Resolved! Swapping sims

Hi - have a new phone and a new 5G SIM card. Currently using previous 4g SIM in new phone. Before a swap SIMs, how do I ensure I keep my current mobile number (assume new SIM has a new number?

O2

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