Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I want%20to%20keep%20my%20own%20number.%20I%20have%20a%20PAC%20code

I wnat to keep my number. I have a PAC code

Resolved! Tariff says 4G but i ordered 5G?

I recently ordered the Samsung S21 from Samsung with an O2 tariff which stated that it was 5G, however, my letter from O2 says that I am on a 4G tariff?Can anyone advise?

Airtime rewards

I put in to use £10 of airtime rewards beginning of dec but it still hasn’t come off?

My phone unreachable by my husband??

I've recently changed my handset and moved to O2. My husband cannot make a call to my new phone. His number is not blocked on my handset. All other calls and WhatsApp calls and texts go through. I can call him.He has checked with EE, they're not bloc...

Rewards

Can I check reward (Sony headphones in my case) availibility before signing up to plan/upgrade?

Resolved! Text message from O2

Hello folks, has anyone ever got sms saying: We were unable to process your latest payment. In order to avoid fees, please update your information via... and then there is a link. I do not want to click on that link because it might be a scam. I chec...

Resolved! Live chat

How does anyone get hold of o2 live chat been trying for weeks

Resolved! Discount

Hi, I am currently an O2 customer looking to upgrade. When I took my previous contract I was offered 25% discount on my AirTime plan as I am a teacher. Can you confirm I am still eligible for this? If so, how do I go about getting this when purchasin...

Resolved! Sim Card Activation

Hello everyone. I have just got a new Sim card but I have got an Iphone. Once inserted, its telling me now to insert another sim card from a supported network provider, or request the phone to be unlocked by your network provider. I am not sure wheth...

Resolved! Payment method change

I received a text to say I had a late payment which was unusual as I had direct debit, I've had this set up with the same bank card and phone for over a year, and I had money in my account so I knew that wasn't the issue. Because I received this text...

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