Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Lost phone at 02

I have returned my iPhone6 plus for repair (covered by insurance) using the DPD service from 02. It is nearly two weeks now and about seven calls later and it appears the phone is lost within the DPD/02 system. Investigations have started but I am to...

SteveI by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! lost ipad

I have lost my ipad how do I put a stop to the sim and does my insurance cover loss or just damage

louisa123 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Lost phone name's Paul matthews.ive lost my phone and require a replacement sim phone number is xxxxxxxxxxx.thanks.

Resolved! o2 travel

Hi,I have previously added the o2 travel bolt on for a holiday. I am about to go travel on another holiday and have bought a new phone. This phone came with o2 travel Inclusive zone included. So I now have both bolt ons on my account and can't seem t...

ALJOMABOB by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Call divert not working

Hi, I always set my work phone to divert to my own mobile on a weekend to save me carrying a second phone all the time.However for the last 2 weeks I have been unable to, I just get the following message. Call settings errorUnexpected response from t...

Resolved! Bill to Mobile bar

Hi,I was fortunate enough to prevent a Nexgen text from ruining my day recently by texting STOP to the number provided and I also asked customer services to put a Bill to Mobile bar on my account.Does anyone know whether there is a safe free way of c...

IT by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Fraud

I have three purchases from Bona Fide Mobile ltd - both for £4,50 pounds each - which I have NOT bought

Pavlo by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Sim swap mistake ?

I have a pay as you go sim and have recently got a new phone on a monthly contract , both with o2. I wanted to keep my existing number and thought sim swap was the quick and easy way to do this , however I'm now worried what I've done is transfer my ...

Whistler by Level 1: Joiner
  • 3 replies
  • 0 kudos