Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Minus on latest bill

I got an upgrade but my latest bill for my old phone shows -£58 and asking me to make a payment but it wont show me how, does this mean i owe them or they owe me? Ive also been asked to make a payment on my new plan

O2 have ruined my credit score!

I am in the process of buying a house and during an appointment with my mortgage advisor i realise my credit score is bad because of O2 adding bad credit to my name, which i now see is not a new thing. To keep things short, I bought an iPhone in Nove...

Resolved! Covergae in Spain

Any help appreciated. I am pay monthly, Apple 12 phone. I can only use my voice phone here in Majorca. There is a 4G signal, roaming is switched on (I think), but cannot get email or use Google Maps when I am away from Wifi. Cannto get hold of O2 on ...

Resolved! Cancelled order but still been charged for plan

I ordered a iPhone XR with a pay monthly plan. After waiting 7 days and my phone still not turning up I called and cancelled my order. I’ve just checked my bank account and I’ve still been charged for the plan. I do not want to be with O2. Please hel...

Resolved! How to get hold of the account management team

How can I get hold of the payment managment team or online chat its a joke some one please help

Resolved! Wifi Calling on Sony Xperia 10iii

Hi, Is Wifi calling available and supported fot this device? I'm receiving conflicting answers. I see it ISN'T supported in the list of supported devices BUT i've seen some posts on this forum saying is is? Even contacting the Gurus is conflicting as...

Resolved! Voicemail off

I've tried to turn it off using 1760 but when I get the message. It has not been possible to turn off your voicemail, please contact your customer service.I've put the phone down on 4 customer service agents (and that's just today) because they keep ...

Resolved! Chat Messages

Hi, recently moved from EE to O2 but kept my number using the PAC code. Since I have been with O2 I havent received any chat messages to my new phone. Instead, they are sending to my old phone which I no longer use. How can I resolve this please?

Resolved! Starting a conversation

I started a conversation last week but can’t get back to it and can’t start a new one as it won’t load for me to write any text in to it.

Resolved! Change address

I want to change my address

O2

Forum Posts