Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Device Plan

My Device Plan status stated Overdue but when I click to Make a Payment it says “You don’t have any Device Plan payments to make.” Please help! Thanks

Prefix 18001 not working

My wife recently joined O2 and got a new phone. However we cannot get text relay prefix 18001 to work. We have used it for years but this is the first time we’ve had trouble and this is only since the switch to O2 (from Vodafone). The call connects a...

Resolved! Payments taken from account

Hello.I have a monthly tariff with 02 and pay a set amount on a set date, for mine and my daughters phone.I have woken up this morning to find that 3 separate payments have been taken from my account in the early hours of this morning. These costs to...

Resolved! £10 pending charge in the bank statement

I was looking to buy a phone on contract from O2, I was about to go ahead with buying the phone but after I put all my details in I didn’t end up buying the phone as I found a better deal. I have still got a pending £10 charge from O2, was this for t...

Resolved! Samsung s21

When receving my new s21 ultra after an early upgrade i didnt recive any head phones or a charger plug is this the new pratice to give out phone in witch is not usable as all older devices dont have the same plugs or head phones?

Resolved! Who doing%20customer%20service%20O2%20or%20Virgin%20hope%20not%20Virgin%20else%20curtains

who taking over customer service for new group hope not Virgin

Resolved! Not registered to network

Samsung galaxy z fold 2 5G.simis activated but its not working in mobile . When ever try to callits ays not registered ti network.

Resolved! AffordableMobiles

Hi Simon,Thanks for your order. Your new Samsung Galaxy Note 10 Lite Aura Glow has been connected on O2 10GB £23 (24mths) through AffordableMobilesYour new package details are as follows:New 24 month agreement starting on 16th November 2020Monthly li...

0800 198 1355

My granny received a text offering a £5 a month sim only deal. The above number was the one she phoned to organise it. She said it seemed legit but after shed given her bank details they hung up and she's concerned she's been scammed. I can't find th...

Resolved! How am i meant to add an extra on my mobile internet account?

I'm trying to add an extra onto my mobile broadband account. The problem is for this to happen o2 need to authenticate my identity through text; however my ipad which the mobile internet account is used with can neither receive or send texts. Any ide...

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