Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade

HiI have received an email saying I can upgrade early and you will pay the difference for me to upgrade.I would like more information please as have previously told I can upgrade but then was told only my sons account could upgrade. I have been looki...

Montlhy Bills

Where do I begin i cant raise a complaint as no one is ever available in that department. I received an email from 02 advising me I could terminate my contract with them due to me being on an old Carphone warehouse contract FREE OF CHARGE.... there i...

Resolved! Lost sim

I have lost my sim and I had changed my address and I’m abroad can u please send me new sim to my new addressxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Data

Can I get more data every month by paying more on my tariff

Resolved! Line cut off

I was busy with work and forgot to pay bill. As soon as I knew they cut it off I paid. But calls still aren’t working. How long does that take to start up again?

Resolved! VAT INVOICE

Where can download my o2 VAT Invoice

Resolved! VAT Invooice

Hi, how do I get a VAT invoice through my O2?

Resolved! Snack Games premium subscription

Whilst on YouTube today I accidentally clicked an Advert for a premium rate subscription for "Snack Games" and was instantly a text reading:FreeMsg: You've subscribed to SnackGames for £2.99 a week after a 1 day free trial from Snack Games until you ...

Resolved! Where is online chat?

Hi I'm looking to chat online with someone regarding my contract. The O2 website is useless. Where can I find chat that suppose to be open till 23:00hrs. Many thanks

Resolved! Policy details

I have noticed a smash in one of my cameras on my IPHONE 12 PRO MAX. I am wondering how I go about knowing if my phone is insured and how I would claim to get a new phone.

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