Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! login

I've had to switch my phone off due to it being hacked, changed my password before it was switched off and now I cannot sign in as cannot remember the new password.

Incoming calls going straight to voicemail

Hi All, I've been with O2 with the same phone number for 25 years (PAYG). Last September I signed up for a £10 pm 18m sim only deal, and keeping my number, as I was happy with my relatively new Huawei P Smart handset. About a month ago an incoming ca...

Supplied my Pact number

I supplied a pact number Monday evening and my number still doesn’t appear to have swapped over.Can you please advise?Thanks

Resolved! Account statement

Is it possible to see an O2 account statement rather than just monthly bills?

Resolved! Roaming Charges for Kent customers

Will O2 customers living on the Kent coast who find they are connecting to French telecoms networks be penalised once roaming charges are introduced?

Resolved! Changing SIM

Hi there,Is it currently possible to switch from a pay monthly contract to PAYG by going in store?Thanks

Boostbox Activation

My sister has very poor signal where she lives (BH22 8SA), this means some calls and important text messages from her bank do not come through quickly. I suggested she ask O2 for a Boostbox but she was told they would only provide one if she was a Bu...

Resolved! O2 Disney+ free extra demanding payment in D+

Hi, Took a 12mo SIMO offer in Feb with free Disney+ for 6mo. Since May, it's saying in the Disney+ account that the subscription is over (it still works). It's now repeatedly emailing saying the subscription period is on hold as payment unable to be ...

Resolved! just tried to start a contract

just tried to complete a contract and payed the up front fee £30,and also a paid a £450 deposit for some reason ended up as £480 and the site tells me, sorry something went wrong and now i have lost over £500 as they have taken the money and not rele...

Resolved! Remove connection from Family Plan

Hi, I’m Francis. I am the lead connection and have two additional connections. I am thinking of removing one of the additional connection from my Family Plan and let that person transfer the connection to his own name. Can anyone confirm that this is...

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