on 27-09-2021 11:38
on 27-09-2021 11:42
You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
on 27-09-2021 11:42
You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
on 27-09-2021 11:44
on 27-09-2021 11:44
I very much doubt you account has been hacked.
You can check your bill via myo2 (https://o2.co.uk/myo2)
This will then show you all your charges, if any say google or apple then you need to contact the appropriate store .
If you still dont understand the charges than contact o2 on 202 from your o2 phone or 0344 809 0202
on 27-09-2021 11:44
on 27-09-2021 11:44
R hanjs
on 27-09-2021 11:48
on 27-09-2021 11:48
You're welcome @Donna15