Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Call forward issues

I have been trying to set up call forward on my samsung s20 note ultra device (o2 pay monthly sim) and I keep getting the following message" failed to read data, something went wrong, check your sim card or network connection" I have tried master res...

O2 Claims payed off device is "overdue". Phone barred.

Well, I come here in frustration! I've been an o2 customer for 5 years now and, It's been fairly stress-free. Until today. I received a text this morning claiming I had an overdue payment on my account that has been overdue for a while. As the amount...

how to apply a £0 spend cap

I'd like to apply a£0 spend cap, as I've just received a txt from 02 at 4am saying I haven't done one this month, I did ask to be put on zero spend cap indefinitely

Resolved! Using my mobile to make payments

Hi there I am trying to purchase a game on my Xbox one by paying for it through my mobile phone bill and it says " we couldnt get authorisation for this purchase"

Trying To Obtain A Refund Of Closed Account

HiI cancelled my O2 contract in July as per the T&Cs update that went out where I was able to leave with no early termination charge. Since this was confirmed I have had a complete nightmare experience and 7 phone calls later I have paid a £170 termi...

Resolved! Lack of signal

I live in ramsey Cambs. Had terrible o2signal for approx 2 months now. A mastproblem but still no further on . Is theresome financial compensation for this?dave king

Resolved! Transfer of ownership

I want to transfer ownership of my old phone to my son, been to 02 shop can’t help, now on phone for over an hour and transferred to different people ! Please help there needs to be an easier way to do this

Resolved! O2 Open

I am Eligible for O2 Open which gives 2 codes to give friends and family a discount. Can this be applied to a contract they have very recently purchased?

Resolved! Sim

Hello, I was just messaging to find out if it’s possible to cancel my sim as it’s costing me to much a month and was looking to go pay as you go instead , but was just wondering if this would effect my device plan

Resolved! Device and airtime plan

I if I pay off my device plan for my Apple Watch can I then cancel the £5 airtime as I don’t want to use it celluar? presumably after I pay off the device Dolan for the watch it is mine to do as I chose?thanks

O2

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