Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113120 Views
  • 20 replies
  • 5 kudos

Resolved! invoice

i cant print off my invoices june july august 2019 you sent the last ones by post but i was told go on line and print off. Regards Darrell

Darrell by Level 1: Joiner
  • 298 Views
  • 2 replies
  • 0 kudos

Resolved! Financial

I cant afford my bill what can I do

S4ms4m223 by Level 1: Joiner
  • 326 Views
  • 3 replies
  • 0 kudos

Resolved! Keeping current number

My contract ends 26/10. I want a new contract via 3rd party (Mobiles UK) but still with O2 network. As I will be given a new mobile number, I want to transfer my existing number to the new contract. How can this be done. Thanks.

Pitbull by Level 1: Joiner
  • 344 Views
  • 3 replies
  • 0 kudos

Resolved! Upgrade

Hi guys/girls, I’ve recently upgraded to the iPhone 11 pro max but it hasn’t been delivered yet, is this a theme for everyone if so does anyone know roughly the date it should be getting delivered, thanks in advance.

Jordan13 by Level 1: Joiner
  • 682 Views
  • 2 replies
  • 0 kudos

Resolved! Cancelling

If I want to cancel my contract as can no longer afford it would I have to pay anything to cancel

Jenna2 by Level 1: Joiner
  • 859 Views
  • 2 replies
  • 0 kudos

sdf

     

Iain18 by Level 1: Joiner
  • 241 Views
  • 2 replies
  • 0 kudos

Resolved! Cannot make calls or receive messages on my new iPhone 11 pro max

I upgraded my phone to the iphone 11 pro max that arrived today. Put the sim in, did the backup recovery with itunes, and all is well expect the fact I can't seem to be able to make any phone calls or receive/send messages. I am an O2 monthly paying ...

smash by Level 1: Joiner
  • 2329 Views
  • 7 replies
  • 0 kudos

Linked number unauthorised

Sent from my Samsung Galaxy smartphone.-------- Original messageI have tried on numerous occasions to resolve a serious issue i have been having with my o2 account. I will attach the evidence i have and hope that this gets addressed with urgency. On ...

Sausage by Level 1: Joiner
  • 1346 Views
  • 10 replies
  • 0 kudos

Resolved! End of my contract

My contract finishes on 26th Sept. It was a phone for my son, he is now going to sort his mobile out. What do I do? Do I need to cancel the contract? Will it carry on if i dont? Sorry if daft question im new to this.

Resolved! Dispatched but no tracking

Hi,I got an email on Thursday evening stating that my click and collect order was dispatched. However, I never got any tracking info.On Friday, my order status shows as complete. With the sections for tracking stating ‘Not Applicable’My new price pla...

W3079 by Level 1: Joiner
  • 756 Views
  • 8 replies
  • 0 kudos