Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Bill

Need phonecal as been trying to contact 02 for over 4 weeks about payment of a contract

Neil1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! can I keep my origina number

My phone packed in last night and I need to order a new one. How can I be guaranteed that I can keep my original number. I currently have my contract with o2

Add insurance

I bought a phone about 2 weeks ago from Carphone Warehouse, but now o2 has stopped working with them and I want to buy insurance but I assume I have to do it through o2 now? I have tried to do this online but the only possible way I can find is throu...

annelaure by Level 1: Joiner
  • 2 replies
  • 0 kudos

Unnecessary charge

Hi I've just check my phone bill and there is an unnecessary charge for a number i dont know and ive checked my call history all the way through and i can't find that number. How do i go about this so i don't get charged on my next bill?

Mel94 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! SIM swops - keeping number and Pay Monthly vs PAYG Sims

I have an oldish micro sim (O2) in samsung s5 (no nano sim cut out). I have just bought a samsung S10 which takes a nano sim - this phone was bought from O2 and came with an O2 PAYG sim. I want to use my existing number and pay monthly contract on th...

Alast by Level 1: Joiner
  • 3 replies
  • 0 kudos

student discount

I have a Totum (NUS Extra) card which should entitle me to a 20% discount on my new upgrade (taken today 06/04/20), i can only find reference to Unidays discount on the MyO2 page.I cannot sign up to Unidays as my study place, Association Of Chartered...

Resolved! Contract finished

Hi. My name is Ingrida Sabonaitiene.My phone number is [Removed]. My contract with O2 is finished at 31st of March. How can i reniew contract. I no need phone.I want only internet

Ingrida by Level 1: Joiner
  • 2 replies
  • 0 kudos

Issue with Contract switching, how to get help.

I do appreciate that at the moment O2 I trying to only deal with urgent calls but my contract ends is a couple of weeks and need some clarification. I had a letter about automatically switching when it ends but not sure what happens to my bolt ons if...

Cristinao by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! SIM 1 not provisioned

Hello, My phone has been working fine for nearly 2 years yet this morning I looked at my phone and it has 'emergancy calls only'. It is also stating 'SIM 1 not provisioned'. I have had this number and contract for nearly 2 years with no problems, why...

CCrouz by Level 1: Joiner
  • 7 replies
  • 0 kudos

Unwanted calls after upgrading my contract

Hi guys, as it says in the subject I recently (last Friday) upgraded my contract to a new phone but kept the same phone number as before. From Saturday until today (Tuesday) I have received around 30 calls from different number from all around the wo...

Bart3 by Level 1: Joiner
  • 1 replies
  • 0 kudos