Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Data Bolt on - not working

Hi All, This is my first chat in O2 cummunity.I am on pay monthly and 3 days ago have added 500mb of data through bolt-on but till now I am not getting any network connection (when not using wifi). Tried 3 times to call the O2 customer care (202) but...

Resolved! Requesting PAC Code to move to another provider, do I need to wait until my contract is up?

Do I need to wait until my contract is up, or can I do this when in my final month? (To avoid any contract cancellation charge) Contract is up on 28th September, what would be the best time to request PAC Code?

Resolved! O2 alert.......you've been sent a media message. Part 2.

This is my second attempt to try and work.out why I'm not getting pictures with texts which were always free, until I applied a £0 spend cap on my account to avoid ringing premium numbers. It's very long winded to go to the address ive been given and...

Resolved! Pay off contract

I'm looking to pay off my contract and leave 02 ASAP. I can get a brand new Iphone elsewhere for half the price and with more benefits. Why is there no easy way to pay off my contract balance and go elsewhere (whilst not having to upgrade). I also wa...

Resolved! Wish to cancel a pay monthly contract for old device due to the person using it dying

Hi, I gave an old phone to my dad when I upgraded to a newer device. The device contract has been paid off for several years but he died early Friday morning so I wish to cancel the pay monthly contract for that particular device, I have 2 devices (e...

Resolved! New contract

Hi I’ve just applied for a new contact and looking forward to getting my sim how long does it take to be delivered

Resolved! repairs a paying back the cost

iv recently cracked my Samsung s20 screen I'm looking on going into o2 for a repair but I know I won't be able to afford the price in one.does anyone know if o2 spread the cost or add it on to my contract device balance. thanks

Swap sim error

Hi I got a new peg and I swapped my sim and everything is paid but the service doesn’t work and I’m not able to make phone calls or use my data.

First phone contract

Hi, On Thursday the 11th I signed up to a new phone contract for the Galaxy S21 Ultra.I recieved my confirmation email but since I have not recieved any more information. They charged me £205 including a £30 deposit in there due to my credit rating a...

Resolved! Bill paid but services still restricted

I paid my bill this morning however my service is still restricted. Can you please restore this?

O2

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