Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! claim insurance

My son has recently dropped and broke the screen of my Iphone 13 pro max and i am wondering how to claim my insurance ? Also will i need to send my phone away to get it fixed or will it be replace and how much is the one off payment ?

Resolved! Sim

Hi - I was upgrading my monthly mobile and getting a new handset but wasn’t expecting a new SIM card - do I need a new SIM card moving froman iPhone 8 to a 13 and will it be set up with my existing number?

Resolved! Cancelling a contract

Good Evening everyone I've come on here hoping that someone can help me before I lose the plot! Me, my wife and my eldest daughter are all o2 customers and have been for years. Two years ago I took out a second pay monthly contract for my daughters p...

Resolved! payment from abroad declined

Unable to pay my overdue bill from abroad

Resolved! New to 02

I have received my SIM from O2. I have given them my PAC to keep my number. I did this when I ordered my SIM. What happens now?

Resolved! Notify old service supplier?

Hello everyone, I am in the process of switching from Virgin to O2 keeping my current number. Do I need to inform Virgin to get my DD cancelled or will this automatically happen when O2 aquires my number?

Resolved! Order not received

Order 30 Dec. Still not arrived

Resolved! Apple Music

Hi I’ve just bought a new tariff with free Apple Music but not provided any info on this. How do I activate my free Apple Music? I think I’m meant to be provided with a code?

Resolved! Email

I have received an email from someone saying need to ring o2 about my order but I don't trust as I ran the number and when they answered he didn't say anything about 02

Resolved! Pac

Good morning I have joined you as a new customer and have got a pac frommy old supplier we have inserted your simcard into the phone but it doesn’t ask us to put a pac anywhere and we want to tell our old supplier that we have switched over to you, h...

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