Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Number porting

Hi, I received my new phone yday, having given my PAC code on Friday.my number was due to port today - it shows as my number on my o2 app, when I call my number I get an o2 answerphone…but I can’t receive calls or texts.iMessage and WhatsApp work fin...

Resolved! How to reprint a previous bill.

Hi, the option to reprint an invoice seems to have been removed from the account page, how do you now reprint an invoice ?

Resolved! No Sim Number and no network

Today I received my Experia Pro I with O2 sim card, but now is nearly 12 hours do not know my sim / telephone number, neither can connect to O2 network, even my O2 can not recognise my account and when I log to my O2 account, it is just blank saying ...

Black Friday Discounts

Yesterday I upgraded to an iPhone 13, 128GB, Unlimited tariff, which the website shows comes with 'up to £144 discount' when you pay the least upfront and take a 36 month contract. Yet the device remains the same price on each tariff, and no discount...

Resolved! Not able to call out

joined O2 from different network and submitted my PAC code to keep my old number. I received a new sim from O2 with a new telephone number! I filled the keep my number form online and still I cant receive messages and receive call if am been called o...

Resolved! Awaiting order

Hi I upgraded last week to a Samsung s21. On website it says in stock but now been waiting nearly a week as they say awaiting from supplier?? Anyone any clue on this?

Resolved! Transferring my number to O2

I joined O2 from different network and submitted my PAC code to keep my old number. I received a new sim from O2 with a new telephone number! Very disappointed trying to contact O2 to transfer my old number, no support at all O2. Anyone could help me...

Resolved! Cancel an addition to my contract for a tablet

Hello, I have been an O2 customer for a while, we have a family deal. Recently when I added my husband for a new phone, as part of the deal, I also got a Samsung tablet with a phone number, for myself. I have had it for less than 6 months and I truly...

Resolved! New contract

Hi,Can anyone offer me some advice on this please? I have tried several times to start a new contract through a reseller. Each time I am declined and I was told by o2 this was because the credit check failed. However, according to more than one credi...

Resolved! bolt on free tariff

i have just taken out an upgrade and with it i can have audio books or disney, i choose books but want to change to disney, can i do this ? i havent entered audio books yet.

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