Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim card

Do I have to swap sim card if I've changed my tariff on the o2 website?

Resolved! Courier n losing phone

So I sent the first phone back through the courier that 02 sent to my house to pick up the faulty phone, they sent me another one which I sent back cause didn't want to be with that phone so now when I get through to someone they are telling me that ...

How do I contact someone to tell me what a charge is on my latest bill

My bill has a £7.24p charge on it and I have no idea why. Is there a person I can speak to or an online chat. I am going all around my bill and cannot work out how to query this.

Sim issue ingoing

Hi, any 02 support on here pls.

I have a disability that caused me to pass out as my video was auto-playing videos

It used up nearly 50GB of data because I was streaming on it with the condition fibromyalgia. I’m now left with only 10GB of data and no WiFi for the next 16 days - what can I do?I’m reliant on this data and this is the first time that has happened, ...

New phone & sim but still cannot use phone number

Does anybody else get through to customer services and are told your sim will be working within 24 hours yet nothing happens. I was up replying I will no doubt speak with you again tomorrow as you will fail.Does anybody know how to get my sim and new...

Next day delivery didn't arrive

I recently ordered and paid for an upgraded phone on the 11th, and paid for next day delivery, but it never showed up. I got an email from O2 saying it'd "soon be in the couriers hands", but when searching for the tracking number, it just has a quest...

Resolved! Apple Watch 6

Hi,I would like to add an e sim to my wives pay monthly account so she can have an Apple watch 6. How do I do this if I purchase the Watch from another supplier? How much would this add to the account? Thank you in advance

Resolved! Phone still saying I haven’t paid

I paid my Bill this morning, but my services ain’t back on and my O2 app says I still haven’t paid, please help

Resolved! Services

I have payed my bill but my services have not come back on.

O2

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