Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! Porting within O2

Hi, i am coming to the end of my contract, and have purchased a new Samsung phone and contract from a third party online shop as O2 just couldn`t compete with the deal i was offered, my problem is, i would like to keep my old number.I have no joy at ...

Resolved! Tariff Help!

Hi, I am due an upgrade so thought I would get one now as O2 have the Disney+ offer. I have a Samsung Galaxy S20+ which I bought outright so am looking for a sim-only tariff. I found one that looked good, 100GB data, unlimited minutes & texts for £20...

GtheOG by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Apple watch

I put in a order for a Apple Watch series 5 before midnight for next day delivery but no email yet about dispatch, had all my contract terms through by email tho

Resolved! Bar on phone

I have a bar on my phone as I was unable to pay my bill due to being out of work because of coronavirus. I’ve tried phoning customer service but no help can’t get through to anyone. What can I do?

John16 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Overdue bill disconnected during covid19 pandemic

Hi, during this corona virus pandemic I’ve tried relentlessly to get In touch With O2 to discuss my overdue bill which I wanted to delay until I receive money. I’ve called 5 times, messages state no one is available. I’ve emailed payments and mycare ...

Khn786 by Level 1: Joiner
  • 11 replies
  • 0 kudos

Resolved! International call through work zoom

Hi I have just revived a text to advise I am being charged £122 for an international call. I have never made an international call so when checking the bill have realised it is due to a zoom work call which my phone connected me to! I cannot afford t...

NB18 by Level 1: Joiner
  • 3 replies
  • 0 kudos

My data spent

I am a new customer, cannot use my app for an week, cannot track how much data I used obviously cannot do nothing (my o2 app says -something went wrong)and I think I changed my mind about o2 and I would like to cancel in 14 days my plan, but I can’t ...

Elina by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Payment

Hi, I would like to postpone my payment date.

Abena by Level 1: Joiner
  • 1 replies
  • 0 kudos

new i phone

hi i need to upgrade to a new phone as my i phone needs constantly charging , im on sim only deal at the moment ive seen the new phone i want with new deal but my question is what happens to my sim only deal do i cancel it or is it automatically canc...

beth21 by Level 1: Joiner
  • 2 replies
  • 0 kudos