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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237326 Views
  • 2 replies
  • 2 kudos

Proof of purchase

Hi, I purchased a Samsung Galaxy S7 FE and wanted to claim the reward from Samsung. In the page where the information is entered, it asks the invoice number of the purchase. I checked myo2 but can only see and download the bill of air time plan but n...

Webbie by • Level 1: Joiner
  • 1187 Views
  • 8 replies
  • 0 kudos

Resolved! Number swap

How do I swap my number from pay as you go to my new pay monthly phone.

Jonathan3 by • Level 1: Joiner
  • 300 Views
  • 1 replies
  • 0 kudos

Resolved! Virgin package error

My Virgin Broadband/SIM package says I should be getting a 10GB SIM but my O2 confirmaiton has come back saying 5GB.

SJ1 by • Level 1: Joiner
  • 421 Views
  • 3 replies
  • 0 kudos

Cant send a text to a radio station

Hello, I use to be able to send a text to Heart (radio station) but suddenly stopped. I have called 3 times or more and they keep saying its the send cap I put on, I have asked for it to be taken off completely but still not working. It getting reall...

Camillak by • Level 1: Joiner
  • 607 Views
  • 1 replies
  • 0 kudos

Resolved! New sim

Hi I have a new pay monthly sim being sent out to my address however due to work is this possible to send into store 4 me to collect

Newsim by • Level 1: Joiner
  • 340 Views
  • 1 replies
  • 0 kudos

Resolved! Why is it so difficult to leave o2?

This is the most unfriendly service ever. Why can’t I just have a button to say leave us now? Or an option to say if you’re wanting to leave us do this? Everything is so obfuscated and I just can’t go get an option but I just want to leave! For the l...

Craigstar by • Level 1: Joiner
  • 471 Views
  • 1 replies
  • 0 kudos

Resolved! Stolen phone

Hi, Phone stolen last weekend, badly damaged but now safe and with friends, but 60 miles away. I have a handset ready to use, but no SIM card. How can I get a replacement?

paulcoop by • Level 1: Joiner
  • 325 Views
  • 1 replies
  • 0 kudos

Resolved! ordered wrong phone

I whent to order a phone and I have ordered the wrong one how do I cancel it and choose the phone I want

kye by • Level 1: Joiner
  • 429 Views
  • 1 replies
  • 0 kudos

Resolved! End of contract

Hi! my device contract ends in January and I understand I will then just pay the sim only price. If I want to leave 02 at this point ,can I just cancel anytime? thank you!

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