Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Keyboarx

I took out a contract for a Samsung galaxy tab and it said it comes with a keyboard case.The tablet came and no keyboard.When I checked the order it says I can claim a free keyboard. Any idea what I need to do please or will it just arrive separately...

Resolved! Can I transfer my contract to a different person and with a new phone?

Is it possible to pay off the end of my balance and transfer my contract to a different person and at the same time getting a new phone or do i have to pay off my phone and cancel my contract and open a new contract with the other person and a new ph...

Resolved! 12 pro max - phone number

Hi wondering if someone can help me.I brought my phone number over from EE and I’m not able to change my number in my iPhone settings. I was advices to go to phone - mynumber - change it - save it and reboot but this isn’t working. Any advice would b...

Resolved! Miss sold contract

I was offered 3 Months’ free when I enquired online about a sim only contract for my phone and my granddaughter’s phone. I was told they would take a payment in October and then Nov, Dec and Jan would be free. I didn’t realise I could get a transcrip...

Resolved! Sim activation

Hi, I need to activate a replacement SIM, but can only make emergency calls and cannot send or receive texts. How do I contact O2 to do this, as I don't have a landline phone and cannot get into one of their stores until next week. Thanks.

changing settings

Just inserted new sim card - changing from PAYG to monthly contract. Had email saying I can pick a favourite extra. When I tap the "head here" the phone shows the message "some permissions denied, change in settings>App" - what does this mean? and wh...

Resolved! Stolen phone

Hi there. Has anyone been ripped off like I have in the past couple of days? I ordered a Samsung S21 5G from O2, with a three year contract, and stayed home from work in order to receive my delivery on the 05/11/21. The order was supposed to be deliv...

Resolved! Pixel 6 pro Bose headphones

Has anyone successfully submitted a claim? All my required documents I submit keep being told not is missing some information. When I look at required documents as per Google promotion, I have never received any of them from O2?

Resolved! Need my ime number and proof of z fold purchase

Hi there, my Samsung z fold is broke so I need Samsung to be able to fix it, so could you please send me my proof of purchase with my ime number on please

Resolved! Sim only deals, what does 'set 4' mean

Hi all,I'm new to o2, just ordered a sim only deal.The order says the sim is 'set 4', I've seen another order that says 'set 8'.Just wondering what the difference is and if it's significant.Regards,Kev

O2

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