Phone Bill

[Chantell]

Hello Good Evening 

Hope all is well 

My phone bill has currently been suspended and I would need help getting my line rental running again. 

I currently have no internet or calls and have a young child so I would need to get the phone up and running. 

I can pay for the remaining balance tomorrow morning. 

Please could you assist me with this. 

[MI5]

@Chantell 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

[Chantell]

Good Evening 

I can not contact payment management and have already tried to contact them at the minute as they are closed. 

And I have no other form of contact as I do not have a landline or wifi. 

Please could you assist me as I have a young child and my phone is my only form of communication. 

[MI5]

@Chantell 

All I can do is ask @O2Georgina to contact you in the morning.

We're just customers here like yourself so cannot help any further, sorry.

[Bambino]

@Chantell Instructions on how to download and use Skype to call the 0800 Payment Management number in the morning can be found here: https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104

[O2Georgina]

Thanks for the tag @MI5 

@Chantell  I will send you a private message now😊