Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

phone delivery

Hello I ordered new phone and also upgraded my pay monthly contract 27.3.2020 but nothing happens - no delivery no upgrade..Any help?

Mat1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Fauls advertisement

Hi could anyone tell me why they are showing the new Samsung ultra in stock for 2 days and when you order it they send you a email saying that it is out of stock

Gazuk21 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Adding Apple Watch to existing o2 allowance

Hi I have a new iPhone on pay monthly and would like to buy a second hand Apple Watch. Are cellular and data for the watch included in my phone allowance or is there something extra I would need to buy? I can't see anything under bolt on options. I h...


Hi, I had my account hacked through an o2 text message and i cant get through to o2 at all. can anyone help me to try and see how i can sort this? ive sent a facebook message but only get an automated response and sent an email with also no joy.

BO by Level 1: Joiner
  • 3 replies
  • 0 kudos

call log request

Can someone please help me obtain my call log from 01/01/2017 to 31/01/2018?

Dev by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New contract - do I need to change settings on my phone?

Hi, I am about to join O2 and have just submitted my PAC number.I wondered whether I will need to change the settings on my phone to accommodate O2 from my last provider?If so, can anyone tell me how to do this please.I haven't yet been cut off by th...

JamJar by Level 1: Joiner
  • 4 replies
  • 0 kudos

How to buy a second phone for a family member

I want to get a second phone on my account for my wife with its own sim card, but the charges being made to my account. How do i do this? [Edit: topic title clarified]


Hi I think my phone has been disconnected and I have made payment and it’s not coming back on I have tried so many option to speak to customer service but it seems like you can’t speak to someone in person I tried live chat customer service but can’t...

Iyaz by Level 1: Joiner
  • 2 replies
  • 0 kudos

How to cancel bolt on

I've been trying to cancel my Web & Wifi Bolt On for about an hour now. I've called 2202, 2425, 4445 and haven't found a single option to cancel. I've checked on my internet account and also found nothing about canceling, I can add more though... I t...

Anonymous by Not applicable
  • 21 replies
  • 0 kudos

Bill Query...

Hi folks, As the phones are not manned right now does anyone know how to contact o2 regarding my bill being incorrect? Email, anything really... Thanks...