Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 277737 Views
  • 2 replies
  • 2 kudos

Resolved! Unable to Topup While Abroad

Hi Everyone, As the title states, I am currently unable to topup while abroad and am unable to reach customer service because every time I try to make a call on my O2 phone I am forwarded directly to the topup service. Here are the issues: My credit ...

SeanHayes by Level 1: Joiner
  • 2302 Views
  • 8 replies
  • 0 kudos

Resolved! Payment

Hi I just wondered if I could have some help? My bill is due to go out on the 26th as every month it does but this month Hm revenue and customs have made my bill so high just buy phoning them twice! This has put so much pressure on me to be able to p...

12342 by Level 1: Joiner
  • 453 Views
  • 1 replies
  • 0 kudos

Resolved! Disney plus

I've been trying to add Disney plus but it keeps showing me an error pageany advice please

Sfp79 by Level 1: Joiner
  • 635 Views
  • 2 replies
  • 0 kudos

Resolved! Why is your customer service so [abusive language removed by mod]!

December 15th taken out my pay monthly. Via virgin volt deal. Virgin up and running smooth as hell. 02 still waiting for port migration from 02 PAYG TO 02 PAYM issues and continuous failed attempts having to call everyday. Speaking to Destiny from In...

SM5 by Level 1: Joiner
  • 748 Views
  • 3 replies
  • 0 kudos

Resolved! Where is my order

I have recieved NO update and this is my daughters christmas present

Resolved! Premium rate charge

I have been charged for a premium rate text but it was sent to me so why am I being changed.

Resolved! Upgrade

Hi so I got my upgrade today ordered the Samsung galaxy z fold 3 5g it said out of stock 4-5 weeks waiting time checked my 02 it says dispatched 22/12/2021 to my local 02 store it says at bottom of order complete does this mean it has been delivered ...

Deano73 by Level 2: Apprentice
  • 1065 Views
  • 5 replies
  • 0 kudos

Resolved! Restricted access

Hi there.I'm just wondering why I am experiencing restricted access? I am unable to use any data and unable to send messages. Many thanks Rob Andrews

Rob83 by Level 1: Joiner
  • 401 Views
  • 1 replies
  • 0 kudos

Resolved! Sim won’t activate l.

Hi guys. lost my phone last weekend. Phoned o2, they quickly barred Sim and blocked device, all good. Two years left on contract, so I just had to bite the bullet and buy another phone outright. Visited an o2 store to get a blank Sim and get my numbe...

Sctty18 by Level 1: Joiner
  • 881 Views
  • 4 replies
  • 0 kudos

Resolved! Finished contract

So ive finished my two year contract paying £41 a month. So ive changed to a sim only deal for £15 a month. Yet ive still been charged £41 today for my contract which should be completed with nothing else to pay. When will i get refunded and whys thi...

George14 by Level 1: Joiner
  • 334 Views
  • 1 replies
  • 0 kudos