Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 21218 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 201345 Views
  • 2 replies
  • 2 kudos

Wat the hell!!

Iv tried cancelling my contract in AUGUST but hav been billed every month since then iv called n called to get a refund but hav failed the security so cannot be told anything at all..I was told to come here n discuss this issue but am blocked at ever...

Nuisance text , control and stalking from 02 breaching of my swcuru

I am receiving unwanted messages from 02, unwarranted surveillance and am not happy that my contract is for year and hasn’t arrived and subjected to play increase. I am thereby giving you notice of intent to leave 02 aa the it now unethical, corrupt ...

Kutamba by Level 1: Joiner
  • 494 Views
  • 2 replies
  • 0 kudos

Why does my phone think it's running Vodafone software?

When I first got my new phone (December time - Huawei P30 Pro New Edition), I put my O2 SIM in it, but as it is a dual SIM phone, I also put in my Vodafone one for a short time until the contract expired.I noticed the monthly security patches mention...

Screenshot_20210302_121903_com.huawei.android.hwouc.png
sjw211 by Level 2: Apprentice
  • 1978 Views
  • 4 replies
  • 0 kudos

Resolved! Cancel tarrif

If I have an iPad with data, I’ve paid off the device can I cable paying for the data altogether?

Danilufc by Level 1: Joiner
  • 381 Views
  • 2 replies
  • 0 kudos

My number has not been ported over

it has now been several days since I got my new sim and entered the port code from my old provider but the number still does not seem to have been transferred over.

oremer2 by Level 1: Joiner
  • 361 Views
  • 1 replies
  • 0 kudos

No updates

On the 11th of Febuary i ordered a new tablet and o2 took my money for it. Yet three week later i still have yet to recieve it or get any emails that it has even been shipped

5g Sim for new Samsung S21

Afternoon,I pay for a sim only monthly contract with O2. I have recently purchased a new Samsung S21 directly from Samsung.I want to put my existing sim in my new phone but I believe I require an updated 5g enabled sim. (My current sim card is a few ...

JGib123 by Level 1: Joiner
  • 314 Views
  • 2 replies
  • 0 kudos

How to cancel my contract?

Hi.I bought my phone from you, but my insurance didn't cover my claims because it was purchased by my friend. The contract is still running (£33 a month) one year after the closure and unusability. How can I make them aware of that if they're unrespo...