Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Incorrect number being displayed to my contacts

For some reason when I send a text a different number is displayed to which ever contact I message. The number that is showing is the number that came with my sim only deal however I used a PACT code to port my number over which has been fine since O...

Resolved! I want to change my number

I have an old number that I want to transfer to O2

Resolved! Swap sim didn’t work to my new iPhone 12 5g sim

Hi I have completed swap through txt message and definitely entered the correct serial number for new sim.Its nearly 24hrs since I have done it although my old sim stopped working few minutes after I don’t the txt and now nearly a full day without be...

Voicemail

My voicemail is showing as “No Voicemail” so my phone just rings and doesn’t go through to the default voicemail. Any ideas how to fix this?

Resolved! Cancelled within 14 days

I cancelled a sim only contract yesteray via the 202 number [within the 14 day change of mind thing]. Should I have had a confirmation email? as so far the contract is still live and showing on My O2. The guy on the line also told to cancel my direct...

Changing airtime tariff

Hi All,I am currently being charged £12.00 for 5mbps a month but can see offers of 10mbps for £8.00 on other platforms from O2. Now I am able to purchase the new 10mbps but how do I cancel my current airtime only tariff?It might be me as I get older ...

Resolved! Changing my order

Have just ordered a new iPhone but done it in the wrong colour, it's due to be delivered tomorrow and wondered if there was anyway I can change it. Gutted really