Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bill

I had a payment plan in place ready to begin on 03/11/2021 and yet I’ve had £275 taken out of my bank this morning and I just want to know if there is anyway I can have that transferred back as it has now put my bank into minus.

Resolved! NHS discount adding to contract

Hi I took out a new contract over the weekend and was told I could add 25% NHS discount once opened. I have just tried to add this via my o2 and the link advised but the code is not adding. says it is not available with this phone?

Resolved! Can’t pay bill

I can’t pay my airtime bill to upgrade phone. I’ve £0.02 left to pay. When I try to upgrade via app it fails at checkout, when I try to upgrade via O2 chat they tell me I need to phone up and pay the last 2p but when I phone up it tells me I’ve nothi...

How to make airtime bill and phone bill come out on the same day?

My contract has just started and I’m not sure when the payments will come out of my account but I’ve been told it’s two separate bills so will they come out on different days? Is there a way to make them both come out on the same day?

Resolved! Pay bill

good afternoon i am trying to pay my bill online and keep getting a message stating there is a problem and to come back later. I have tried via the 02 app and website but have the same issue! I am currently abroad so unable to contact o2 to make the ...

Resolved! Payment

Hello I am looking to speak to someone to find out if O2 does a money transfer like western union to make a payment as I waiting for my wages to be put in my account and I can't make phone calls to ring O2 to dicuss anything and I really need my phon...

Resolved! Changed, do we have to update anything

18m contract, £12 for 2 phones is £24, including 10g data, unlimited calls and text.. So do i have to change, i do also have virgin media 100mb broadband if that does anything. So stay as i im if i can, or is there better deal that dont run out. Happ...

Paying Airtime Bill

I am trying to pay my airtime bill, but it’s says this option is unavailable to display at the moment. alternatively contact 2729 from your phone but i can’t ring out because they’ve cut my data off. Any help on paying my bill as i need my service th...

Resolved! Why is it so hard to pay a bill?

ALL I AM TRYING TO DO IS PAY A BILL BUT THE MAKE A PAYMENT SECTION JUST SAYS: "This information is not available at the moment. Please try again later." I CAN'T EVEN VIEW A BILL. IT SHOULDN'T BE THIS DIFFICULT TO GIVE YOU MONEY O2!

Resolved! PAC code

I've requested a PAC code to move my number to O2. It says I need to give it to O2 online but doesn't say how. Any ideas? Live chat isn't working and going round in circles.TIA

O2

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