Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone out of stock

I upgraded my contract and it all went through successfully and I got an email confirmation but then they told me it was out of stock I'm wondering how long it takes to restock the phones

Resolved! The most terrible customer services experience for a new customer ever!

Hi, i'm looking for some help because I have lost the will to live trying to get this sorted out. 1. I ordered a phone and cancelled as it was out of stock and taking too long.2. I ordered an phone with new contract.3. Later that day I get a mail say...

Resolved! I’m trying to pay my airtime bill but there’s no option on the app or website

I log in to pay my bill but there’s no option, the help function says not available at this time, I’ve been trying for 2 days now my data has been blocked

Payment not showing

Keep getting a text stating that payment was not made and this was done yesterday. What’s going on?

Resolved! Upgrading without paying off device plan

Is there ever a way to upgrade your phone without paying off the balance on your current device plan?

Resolved! Sim card

I'm having problems with my sim card how do i get a replacement one

Resolved! Transferring the old phone number to 02.

Hi everyone I'm trying to get in touch with customer service somehow about transferring my old phone number to o2 for my new contract. Unfortunately I can't find the e-mail address.When purchasing, I stated my wish to be transferred as well as my PAC...

Resolved! Ps5

How do I add a ps5 to my contract ??

Resolved! Ive made payment twice

Hi ive paid for my device plan twice csn you refund me please

Resolved! No 5 Connection for 4 days now!

Hi There, I hope someone can help me. I have lost my 5G connection after international call. I have paid the outstanding amount last Friday and have spoken to several staff of yours that my 5G will resume after 20 minutes to 24 hours. It’s been more ...

O2

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