Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos


Hello, I signed a one-year contract with O2 last October, but I am going back to my country because of the coronavirus. When it gets better, I'll come back to England. Can I freeze or stop my contract? Or can I change it to a minimum charge?

Jinny by Level 1: Joiner
  • 2 replies
  • 0 kudos


Hi.i made an order this morning, they took the money from my account for the upfront cost but I didnt receive any confirmation or an email about the dispatch of my order. Can you please help me?

Andra by Level 1: Joiner
  • 2 replies
  • 0 kudos

My phone is not connecting to the O2 network

Hi, I have an iphone XR which has previously been in working order but now does not connected to the O2 network. I can connect to wifi and use whats app and facebook messanger. I can also use the internet but i am unable to make calls or send texts f...

Kathryn82 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Scam bill text

I’ve just had a text message from +447340818136 stating that O2 are unable to process my bill. In order to avoid fees please update your payment information via: [link removed] Is this a scam? [Edit: link removed to prevent others from accessing it]

Kella by Level 1: Joiner
  • 5 replies
  • 0 kudos

Cant order

hi i keep trying to get out an additional contract. (for family plan) But, when attempting to enter card details, it declines and says "Card can't be checked"I rang the bank, they said it wasn't their side and to ring 02, 02 weren't helpful..

kels111 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Ordered a new phone and contract but not arrived

I ordered a new phone and contract on the O2 website on Monday the 23rd, 2 days later no phone and no update on if the phones even been dispatched. The only thing O2's managed to do is take the money out of my account. Not sure what to do.

Daniela1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Access online account

I no longer have an old mobile that I am still in contract for and paying monthly - wanted to view online account and have username and mobile number but cannot remember password. Any password reset option sends a text to my old mobile number which o...

VA123 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Additional charges

I was charged extra last month (only 45p) for something that could not be explained and was told that this would be credited on my next account. First of all it hasn't been credited, no big deal, it's only 45p. However, I'm now charged an additional ...

Stumans by Level 1: Joiner
  • 2 replies
  • 0 kudos


Has anybody been able to delay payments for coronavirus?

Olruleman by Level 1: Joiner
  • 2 replies
  • 0 kudos

Moving my old EE number over to O2

I provided my PAC code to O2 on Saturday to port my old number over. My EE account has now closed ... but my old number (the one I want to keep) hasn't ported over. When I call someone, the new number shows. I have tried to change the number in the M...

AmandaB by Level 1: Joiner
  • 1 replies
  • 0 kudos