Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Faulty phone.

Hello. Yesterday my phone kept turning on and off, not letting me click on apps, or let me text etc. Then it was stuck on the apple logo and the spinning loading sign for hours. I was going to reset my phone by connecting to a laptop later that day b...

Resolved! Pay outstanding bill

I’ve been on the phone to payment line now trying to get in contact and I’ve waited on the phone about 30-40 mins both times and been hung up on! I need to pay my bills as they aren’t available on my App!

Resolved! I cannot log in to my account

I've tried to log in to my online account and I cannot it is not allowing me

Resolved! Keep keep my mobile number

I wish to keep my mobile number and require a pac code

Resolved! Phone bill

Hi my phone bills have been paid however my account is blocked from calling texting using 3g and it diverts me to payment when calling someone. On the system it shows i havent paid £30.45 as i received a msg to confirm this. Can you pls help me out i...

Resolved! How to change email without old email address

Hi I need to change my email address but no longer have access to my old email

Resolved! 6month sim only to contract phone

I’ve been on my sim only now nearly 6months it’s saying I can up grade in 1month and so many days to handset has any one been able to get handset of them after 6months even with bad credit

Resolved! Account

I’m trying to sign into my account, and it won’t let me unless I have account number to change password

Resolved! Overdue bill

I have an overdue bill im getting texts threatening to cancel my contract if i dont contact o2 but i cant contact them as theyv cut my phone off. I can pay on the 28th.

Resolved! Contract Free Gifts

Has anybody upgraded their phones recently and promised a free gift, for it to never show up? I'm into my 5th month of waiting for Samsung buds. Chased up but no response.

O2

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