Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Why did I get charged money for Google play

I didn't buy anything for £17 on Google play but got charged

Resolved! Number transfer

Hi I’ve just joined O2 again and want to keep my number [personal details removed] I’ve given a pac code but nothing has been said on how long it’ll take or even if it’s worked so can I have help please?

Resolved! Upgrade

So you want to keep my business and suggest an upgrade, yet I can find a better deal for O2 via “affordable mobiles” which offers a brand new no upfront cost iPhone 12 Pro (5G) with unlimited data, unlimited minutes and unlimited texts on a 24 month ...

Resolved! Monthly Data

I have 5GB data + 15GB data bilt on giving me 20GB a month.I have used about 4GB and recieved a text from O2 telling me I've used 80 per cent of my data and giving me a number to call to top up. If I go over 5GB does the bolt on not kick in ?

Resolved! help

hello i ordered my sansumg galaxy flex 5g last night its coming today but how do i claim my free wireless head set

Resolved! SAMSUNG GALAXY S9

Why do my email accounts keep crashing on both Gmail and Outlook.

Resolved! SIM card not working

My sons SIM card was not working so I put in for a sim swap, but now mine isn’t working (accounts are linked)What’s going on? I can’t call or receive calls o2 doesn’t even show on my phone

getting my sim to work abroad

i pay for over seas data however its not working. please can you help me find out why. thank you

Resolved! Bolt On Data for any device

Hello Does anyone happen to know how you activate a data Bolt On which is for any device. This Bolt On comes as part of my mobile monthly tarriff but I would like to make use of it on my iPad. Grateful for your suggestions. Thank you, Fiona

Resolved! Software issues

Hi my phone keeps closing my apps and I keep getting a warning pop up on my phone that flashes up for a split second can't read what it says but it keeps kicking me out all my apps done all my software updates but it keeps happening I have reset my p...

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