Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bolt on

Hi, today I put a friend on my hotspot so he could purchase a bolt on for his o2 device but it somehow allowed him to add it to my account for which I have bo need for extra data I have 250gb allowance more to the point he was able to do so with no p...

Resolved! O2 travel

As usual the scam that is o2 travel has started for me again.Arrived in Indonesia on business 4 days ago. Am in quarantine so ONLY using hotel wifi and have switched off data roaming.Checked my account and have already been billed for 17th,19th and 2...

Resolved! How long will my new sim take to activate

How long does it take for my new sim to activate I rang yesterday afternoon it's still not done

Resolved! About billing

I changed my payment dates to 15 th of every month and ots saying payment be took on 2 January I don't get payed to 15 th of every month reason I changed it

Resolved! Order processing

Hi I’ve ordered a phone to be delivered tomorrow and had all the emails which are the 4 legal documents the pre contract credit, the pay monthly terms and conditions, phone plan consumers credit agreement, and key information for o2 refresh and also ...

Resolved! Tablet came but no sim in the parcel

Can’t find a way to contact o2 themselves I ordered a contact tablet with data plan and no sim was in the package? Does it come seperate? Although been 4 days since delivery of tablet. Anyone help please?

Resolved! Some O2 texts are being sent to the wrong number

Some O2 texts are being sent to another O2 mobile number used by my mother and needs to be sent to me as I am the account holder.How do I make sure that all O2 related texts are sent to me?

Resolved! How does it work travelling from uk to USA do I need to do anything with my phone

I am travelling to USA from UK worried about the cost of using my phone

Resolved! Discount

Hi I was told by an 02 advisor that I am entitled to discount as I work for the NHS??

Resolved! Data allowance is not changing

Hi. Im in Poland now, got the messagw feel like home. Hovewer my data allowance is not changing. Still I have 50GB from 50GB to use. I understand that limit abroad is 25GB. But still would like to have control how many GB im using and they are free o...

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