Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Recently upgraded, cannot download my bills from prior to that

I upgraded recently (from airtime only to device+airtime) and October was my first bill under the new contract. I can not see or print my bills from prior to that, even via the 'previous bills' tab as other threads have explained and as noted in this...

Resolved! Previous Statements

Hi - it seems O2 have changed they way we view previous statements; does anyone know where they are now? It is so frustrating to spend hours search the whole site, no-one available for webchat?

Resolved! When will my Data turn back on?

Hi everyone! Ok so my bill was overdue for a couple of days (Bad me! I know) but it’s now been paid and I’m just wondering when my data will be deactivated as I heavily rely on it in order to contact my carer in the event we get separated (I am non-v...

Resolved! New contract issues

I had a message from O2 saying the minimum term for my contract was nearly up and I need to do nothing for it to carry on, or look at another contract.I was on unlimited texts, unlimited minutes and 120gb per month data ( with the volt offer it was 2...

Resolved! App sucks & so does the service.

Multiple problems, going to bulletpoint for ease. 1, can’t create a conversation on the app “messaging unavailable, all our agents are busy..” but the stupid aura bot says it can’t access my details because of my “account type”? 2, i want to cancel o...

Resolved! Auto contract renewal/ 02 not honouring

Has anyone had issues with a 12 month contract renewal. I was sent a text stating that I would be given my usual data, minutes, text plan plus a 12 month disney extra for the same price if I didn't change anything.I have now started that contract per...

Resolved! track return

I am looking how to track a return on 02

Resolved! New to O2

Hello i have finally left my old network. i have signed up to 02 and requested to keep my old number. downloaded the o2 app on my phone whilst still on three. on the app when i logged in etc it shows a new number not my old one that i want to keep.i ...

Resolved! Sim

Hi there. I have ordered a O2 Sim Only 100GB Set 12 £18 in 26 Nov. How come it is still not delivered? Is there any problems?

Resolved! Unable To Buy Bolt On

I have ran out of data, and it does not refresh until 3 days. I desperately need data for work, and would like to buy a bolt on. However, it is not allowing me in the O2 app, instead it just keeps saying information not available at this moment of ti...

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