Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Moving from monthly to PAYG

Hi. I’m currently a pay monthly (contract) customer but have paid off my plan and have decided to go to pay as you go until my phone gives up the ghost. Yesterday I ordered a new (PAYG) SIM via ringing customer services. Today my data has been cut of...

pac code

I am trying to leave o2 with both my mobile numbers one is mine and the other is my wifes i got a pac code just for my mobile number to leave but o2 will not give another one for my wifes number so she can take it with her to the new mobile phone pro...

Resolved! Leaving 02

Why are 02 asking for £156 in charges if I leave the network? I am on a monthly contract at £10 and I have never had any extra charges.

Resolved! Phone contract question

Hi we have a mobile phone contract with yourselves on xxxxxxxxxxx and the contract ends this month? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Refurbished scam!!

Can someone explain hew they can sell me a phone that's supposedly like new but has dirt under the camera lense, around the camera setting and the battery dies stupidly quick? So disappointed and typically cannot get through! Is that it now??? I mean...

Resolved! Changing billing date

I’ve been in store, tried to access a webchat and phoned but just passed from pillar to post. I’d like to change the date of my direct debit. Is anyone actually able to “help”

Resolved! Insurance

Hi, I am not sure I added a protection cover for my IPhone 13. Would you be able to check and let me know?If I haven't is there any chance it could be added from now on, moving forward??Regards,Emilia

Resolved! Changing email address and reactivate direct debit

Hello I no longer have access to ryangoodall1704**Personal info** and also need to reactivate a direct debit please

Resolved! Ending contract

How do I end my contract?When will this come into effect?How do I keep my existing number when I move to a new provider and headset? thank you

Resolved! Unable to proceed and buy a pay monthly sim

Hi there everyone , I bought a pay monthly sim in November last year and then I bought another two pay monthly sims for my children . These were all purchased online via the 02 website. I then tried to buy a 4th sim ( we are a family of six ) but the...

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