Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unexpected Extra Charge After Leaving

Hi Can someone explain to what has happened or what I did wrong. I recently left O2 after a 2 year contract which ended on 25 November. This was my first contract, which I only signed up to as I received a large amount of cashback as I am a very low ...

Resolved! Help me

I need help

Resolved! Update Billing Address Not finding Flat number

Hi, Just moved into a flat. I'm trying to update my billing address. It's finding the house number but it's not finding the flat / door number. Thanks.

Resolved! Re: Request A New Sim Card

Dear Sir/Madame,I’m hereby writing to you to request a New SIM card as I have lost my Sim Card pls can I request a New Sim Card to be send to my address. Thank you

Resolved! copies of previous bills

How do I download copies of previous bills, I need previous 18 months. Used to be able to download them, I can now only get previous 6 months. When did this change??

Resolved! I been cut off

I been cut off and I am on payment plan

Resolved! Bundle

When I upgraded my phone I added on some extras, insurance and calm membership, these came at a cheaper price/free with my upgrade.I can't find any info of these extras on my new contract or in my O2 account also can't get through to speak to anyone....

Resolved! Cancelled order

I have tried to cancel an order that was in stock at the time, courier couldn’t find my house (billing address), then product out of stock. Have cancelled supposedly but order showing as complete, tariff has changed to the cancelled items new terms. ...

Resolved! Cash Back Claim

Can anyone please tell me where I can access a receipt for my latest upgrade in order to claim the cashback offer? TIA.

Resolved! Order ms- [Personal details removed]

Good morning, I have order a new device this morning and I have recieved an email saying its not in stock however would I be able to change the device to a different one please

O2

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