Payments outstanding

[Marley-neo]

I have cancelled my contract. An had to speak to you guys 4 times on the phone but no one has helped I just keep getting passed from person to person. I owe £33 but my contract keeps going up it is now saying I owe £70 

[Marley-neo]

I’ve been trying to sign in to my 02 to pay but “Oops. We've had problems finding your account
Click here and that should solve it.” Keeps popping up so I can’t pay my last payment and the bill keeps racking up

[Cleoriff · Accepted solution]

Hi @Marley-neo 

Guide: Cancelling Your Contract 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this