Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Moving sim to new phone pay monthly

Hi there I have bought an unlocked phone after damaging my contract phone. The sim isn’t working in the replacement handset any ideas?

Resolved! Swap my sim authentication

Trying to install esim as second number on my iPhone SE. To swap my sim O2 requiring me to receive a text message to my new (second) number however this isn’t activated on my iPhone yet as it is the second number. Any way around this?

Resolved! Two numbers on bill

I changed to O2 and kept my old number using the PAc code.Now on the bill there is another number there? Some people are getting textx from a random number. How do I fix this? I have a Samsung A52s phone

Resolved! Payments outstanding

I have cancelled my contract. An had to speak to you guys 4 times on the phone but no one has helped I just keep getting passed from person to person. I owe £33 but my contract keeps going up it is now saying I owe £70

Resolved! making calls on mobile broadband

had new huawei mediapad t5 on pay monthly cant get to make or get incoming calls ? when i go to enter pin 2 default of either 1111 0000 or 5555 its wrong and ive got one chance left, everything works through whats app calls texts etc wondering if any...

Resolved! O2 delivery ID

I'm receiving a upgrade from o2 Wednesday I got an email saying driver will ask for ID I don't have ID as dint drive and never been asked for it what should I do?

Resolved! Regarding my refund

Hi this is santhosh here I have placed an order on o2 for phone and sim in contract but unfortunately I have cancelled it Before I get that but still now I didn’t get the refund My order number isms-319332204

Resolved! volt

hi have just recently took out new monthly contract and applied for boly benefits. but have received message saying virgin media isnt available at my address, which it is as i have it connected and have done for years. will i have to call o2 to resol...

Resolved! Keeping my old number

Hi i got a new phone for christmas which is pay monthly and ive sent a request to keep my old pay as you go mobile number but nothing seems to have happened and i made the request 2 days ago now. Please can someone help me x

Resolved! Apple watch

Hi, I have just bought a Apple Watch Se with cellular for my daughter with an understanding that O2 support this feature. However when I try to set this up it will not allow this feature. Can anyone help please?

O2

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