Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Apple Watch recycle

I've just upgraded my iPhone but to a Samsung. I have an Apple Watch also on pay monthly with o2. I obviously can't use my Apple Watch with the Samsung but is it possible to recycle the Apple Watch or cancel the contract and hand the watch back.

Jack1991 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! turm off%20voice%20mail

HelloCan anyone help?Ihave an Samsung A20E, and i want to turn my voice mail off, Does anyone know hoe to do this.

Boliver by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! O2 travel

Do I have to pay a daily fee to use my phone in Europe, O2 travel is included in my plan

Resolved! Best way to contact o2 to talk about the platinum service

Hi everyone,need advice on best way to contact o2.Im not looking to make a complaint,I contacted o2 on Friday to get a new sim only deal to beat the price rise.The girl I spoke to actually tried to offer me less data for more money.I told her your ac...

Resolved! Changing network

Hi,I was persuaded to change supplier from O2 to BT. I changed my mind immediately but because I changed on the Friday I was unable to change back for 2 days.I rejoined O2 as soon as I could. I have now received a huge bill £280 plus. Help!

Barbara1 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Samsung fold

Any ideas when the galaxy fold will be supplied by 02. Currently is only available at ee or direct from samsung

Mixin1269 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Call barring

Hi all, I lost my phone on Friday 21st Feb and luckily found it on Saturday 22nd. I had 2 bars placed on my phone, IMEI and bothway bars. After numerous phone calls to customer service and 2 different sims, I still cant use the phone for calls, texts...

LizzyJo by Level 1: Joiner
  • 4 replies
  • 0 kudos


I tried to put a virgin SIM card in my old Samsung Galaxy S6+ today but it asked for a code.I’ve contacted o2 and sent 2 requests for unlock and they are saying it’s not an o2 phone. This was paid off 3 years ago and it was on o2 network, I have the ...

Lesley52 by Level 1: Joiner
  • 7 replies
  • 0 kudos