Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Contract finished

My contract has just finished. At the moment I’m not planning on upgrading at the moment. I think if I move to a monthly sim only deal it will be cheaper but am I locked into another 24 month contract? I will be looking for a new phone in a few month...

Can't select gift extra

Hello.As part of my plan i have the option to choose a gift extra like 6 months amazon video. I received a text message on monday 7/12 to say i only have 7 days left to pick, i have been trying all weekend to select this gift but i get the message "S...

Resolved! Disney Plus

Have just upgraded with offer of free 3 months Disney Plus as extra, but when I go to add it, it says 1 month. Don’t want to spend another 1/2 hour holding for customer services. Has anyone else had this?

Resolved! Data run out- 1st time ever. What caused this?

Causes for using up data . 5 days to go.Using AOL app on phone ? App added. Only wanted mail but got whole of AOLWrong setting ?What should the setting be when phone is mostly used at homeAny other settings etc to check.?The phone is shut down until ...

Resolved! Promise to pay

I will need a promise to pay

Resolved! Mobile data problem

Hello guys hope you’re doing well. I complained so many about my mobile data problem they told me to fixed that problem finally they fixed the problem and they promised to me they will give compensation. I can’t use my mobile date since last year Dec...

Resolved! Cooling Off Period and Changing Plans

I have just signed up to a 12-month sim only plan. Very happy but I think I underestimated my data usage and want to change to a higher data plan before my cooling off period ends. Customer services say they cannot change plan, I have to cancel the c...

Resolved! Bill payment

Can ya check to see if my latest bill of £67 has been paid it says it has but I don't know wat account the payment has been taken from

Resolved! Payment of bills

I spoke to 02 on Monday morning and was told that my account would be credited with the£18.00 that I'd paid the week before and that it would take 1-3 days to go onto my account.It is now Friday and I still can't use my phone, even to call the 0800 n...

Resolved! what is the best rate for barbados

HI all,Off to Barbados in couple of days, and i'm a bit confused, do i need to add the o2 travel bolt on? if so will that give me free calls, text etc or do l have to pay the £4.99 per day?Appreciate any help, thanks

O2

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