Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237748 Views
  • 2 replies
  • 2 kudos

Resolved! Changing bank details - including name on account

Can anyone help me please? I need to change the bank details for the direct debit. If i go online it only allows me to change the account number and sort code, and not the account name, but i need to change this as well. It says to "Contact Us" to do...

Resolved! Transferring number without losing monthly plan

I would like to transfer my number to a different provider but also keep my monthly plan on O2. Is there any way to do this and get a new number generated to the o2 monthly plan. I want to be able to transfer my son's number to the o2 plan. Please ad...

3efen by Level 1: Joiner
  • 327 Views
  • 1 replies
  • 0 kudos

Network congestion

I’m having trouble with data speeds on 4g often not being able to load web pages. This happens in city centres, (Blackpool, Manchester) and places such as Chester Zoo. It also is like that at home. I’ve done a check with the online status checker and...

Photom by Level 1: Joiner
  • 844 Views
  • 1 replies
  • 0 kudos

Resolved! Customer service

I am leaving 02 due to lack of keeping things up to date and for disconnecting me for a measly 10.50 it's a joke and wen u try call them all I get is goodbye I wudnt recommend 02 to anyone

Resolved! Keeping my number

Hi i am trying to do the online form to move my number over to o2 from giffgaff but it keeps rejecting it saying this message We?re unable to identify & proceed further with your request as the details provided in the form is mismatched on our system...

Pi1 by Level 1: Joiner
  • 349 Views
  • 1 replies
  • 0 kudos

Resolved! How to check accessories payment

I recently bought headphones from o2 monthly, and after about a week of using them, I haven't had an email or anything show in my o2 app when my payment for them is or if it has been payed.

RG by Level 1: Joiner
  • 456 Views
  • 1 replies
  • 0 kudos

Resolved! Number porting

Hi, I received my new phone yday, having given my PAC code on Friday.my number was due to port today - it shows as my number on my o2 app, when I call my number I get an o2 answerphone…but I can’t receive calls or texts.iMessage and WhatsApp work fin...

Betty35 by Level 1: Joiner
  • 1562 Views
  • 5 replies
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Resolved! No Sim Number and no network

Today I received my Experia Pro I with O2 sim card, but now is nearly 12 hours do not know my sim / telephone number, neither can connect to O2 network, even my O2 can not recognise my account and when I log to my O2 account, it is just blank saying ...

Kayn by Level 1: Joiner
  • 504 Views
  • 3 replies
  • 0 kudos

Black Friday Discounts

Yesterday I upgraded to an iPhone 13, 128GB, Unlimited tariff, which the website shows comes with 'up to £144 discount' when you pay the least upfront and take a 36 month contract. Yet the device remains the same price on each tariff, and no discount...

yajpeg by Level 1: Joiner
  • 529 Views
  • 3 replies
  • 0 kudos