Try browsing the shop @Emma54. I normally get a pop up there.
Failing that you can ask a (non account related) question here?
Or try messaging o2 using social media: Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
