Solved: Sim Not Provisoned

clairebear83 · ‎25-01-2022

Hi All 🙂

Only just joined o2. PAC code provided and my switch day is today.

My old SIM has stopped working as expected (Lebara), but my new o2 sim says "Sim Not Provisioned"

Is this just temporary as today is switch day?!

TIA

MI5 · ‎25-01-2022

@clairebear83

Keep rebooting your o2 phone until you get a signal.

Usually within 3 to 4 hours but can take up to 24.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎25-01-2022

@clairebear83

Keep rebooting your o2 phone until you get a signal.

Usually within 3 to 4 hours but can take up to 24.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

clairebear83 · ‎25-01-2022

Thankyou - all sorted!

MI5 · ‎25-01-2022

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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