Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Do I need to swap my sim?

Hi all. Just (finally!) Received my Samsung s22 and it came with a new sim. I was expecting just to put my old sim (Samsung s10) in and carry on. Do I need to swap to the new one?

4g abroad

My iPhone 13 pro is telling me to switch on data Roaming but it is already on.it can’t find 4G because of this

Resolved! Bills

Has payment plans gone up .Mine was alway £16 with vat .Now its £19 89

Resolved! O2 pay monthlys customer, took out Virgin Volt deal, cant i cancel previous contract?

I have been a pay monthly sim only customer for around 4 years now.. .. A few days ago i took out a package with Virgin Media that gave me a new 02 unlimited sim.. My idea was ,because i am already an o2 customer, and will STILL be another 02 custome...

Resolved! iPad Pro failed, areO2 still liable to repair?

Bought an iPad Pro on Pay Monthly in 2018 which recently failed. Took it to the Apple store who ran diagnostics and concluded that the logic board was defective and likely had been since purchase. The Apple Genius who ran the diagnostics said that un...

Resolved! Payment

As anyone found that when they have upgraded and used pay pal to make a payment for there device that a direct debit has been set up for that amount on a weekly basis thanks.

Resolved! Using data in Egypt

I have the inclusive travel zone bolt on, does this include Egypt

5G on O2 Edinburgh

HiJust got a new phone (Oppo X5 Pro) and have added a new line to my existing contract. The phone is 5G ready, the sim I was sent is 5g ready according to the pack but I have not seen a 5G signal once in Edinburgh in the last week? This includes area...

Resolved! How to turn off the voicemail?

Hi, Can anyone please guide me how to turn the voice mail off. I tried 1760 / 1750 and all the numbers o2 customer servise agents asked me to....but none of them worked. I been speaking to O2 customer services from over a month now but apparently the...

refund of charges

I came into shop in Church Street Liverpool early December I spoke to a young lady do not know her name. I asked her about a sim card or plan for USA. She advised me it would cost me £4.95 per day to which I refused.She said that was all that was ava...

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