Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Voicemail setup to change delay not working

The delay on my phone (Realme GT) before voicemail kicks in is the default of 15 seconds.I tried to use:**61*901*11*30# then simply press 'call'.to set it to 30 seconds (after disabling wifi calling) but it gives an error of: Call forwardingConnectio...

Resolved! Deposit returned

I can never seem to get through to a human with 02, unless I get on this community thing, hoping someone here can help me once again. When signing up for a tablet with contract, I had to give O2 a £250 deposit in order to begin the contract. I can't ...

Poor 5g speeds

I work from home using Revit and BIM360, there are no good internet providers in my area that I have just moved to, I have 5g Samsung and to my surprise in September 2021 I have 5g signal and Internet speeds astounded me over 350mbs dn and 40mbs uplo...

Resolved! Price rise

Just thanking O2 for the price increase on my contract, enjoy the extra money until October since you will not be retaining this customer I will be changing providers as soon as my contract is up. You can spend the additional money attracting a new c...

Resolved! Paying off device plan

Hello there, I was thinking about paying off my device in one sum. I don't want to upgrade yet but I do want to lower what I am paying. Would I be able to switch to a sim only contract?Kind regards Arron

Resolved! Bill Higher than expected

I recently upgraded my virgin media and had to accept an o2 sim which I didn't need or want. But it improved the price of my virgin media. However I was told it would be £95 all in (£70 for Virgin Media and £25 for o2 sim).... I have just had my o2 b...

Resolved! delivery handed to someone

on the 6/3/22 I ordered an galaxy watch 4 and they said dhl delivered to my home address and as I was abroad they handed to someone who opened the door and didn't take the person name or they didn't take proper picture of the person .picture they hav...

Resolved! Deleted Incoming calls, texts and FaceTime data

Hi anyone got any ideas how I can find out about deleted calls coming into a phone, texts and FaceTime data? I need to check a phone I pay for but my boyfriend uses. I think he’s deleted everything so I can see. thanks

Resolved! Moving to Canada

Hello, I’m moving to Canada and wanted to know if i’ll still have to pay my phone bill along with a Canadian sim? Would I be able to switch to something else? Also, when I place another sim into my phone, it says no service for my current phone and m...

Cancelling during the Cooling off period

So I have had a nightmare dealing with 02 customer service over the last few days. I upgraded to a Google Pixel 6 and was told that it would be delivered to store the next day. How wrong was I? It turns out that after me speaking to several different...

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