Was this a Samsung promotion @Esther3 or a Google one?
Try the below for Google:
Buy a Google Pixel 6 or Pixel 6 Pro (available while stocks last) between 31st March 2022 (00:01– BST) and 4th May 2022 (23:59– GMT) and receive Nest Hub (2nd Gen) and pair of Pixel Buds A-Series. To redeem this offer visit www.promo-rewards.com/bundle for full terms and conditions. UK residents aged 18 or older. Employees of Google, participating retailers and anyone professionally connected with the Promotion or their immediate family members are not eligible to take part in the Promotion.
And this for Samsung:
https://2021.samsungpromotions.claims/galaxylaunchoffers/en-GB
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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