Phones been shut off but need to pay my bill and can’t ring so how am I supposed to pay my bill

[BradSmallman]

My phone has been shut off and I need to ring 02 to pay my bill but can’t and the app won’t let me log in how am I supposed to pay the bill

[Cleoriff · Accepted solution]

@BradSmallman

You need to borrow a phone or use a landline to contact O2 You can also use Skype Guide: A Guide to Skype 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Or use social media, you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.