damaged phone

[joelb]

damaged phone

[Bambino · Accepted solution]

@joelb If you have O2 insurance for your phone see this: O2 Insurance | Help & Support | O2

If you don't have insurance from O2, check your home contents insurance or your bank to see if your phone is covered to repair the damage.

If you don't have any insurance you can contact customer service to get it repaired at your expense.

Call 202 from your mobile or 0344 809 0202 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)