Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Emergency calls only

I need help with my service

Resolved! Why cant i speak to anyone about my bill

As above

Resolved! Balance brought forward

Hello i had an additional £35 added to my balance this month and it stated"Balance brought forward"I did have an overdue payment though but it does not specify where exactly this extra payment originates.

Resolved! pac code

hi, ive just joind o2 from vodafone and gave o2 a pac code, ive just put my o2 sim into my phone and text swap to o2 to activate my o2 sim, ive now got a temporary o2 number but need to no how tong before my old vodafone number becomes live on my pho...

Resolved! Issues with download speeds, Nintendo switch only, every other device seems fine.

Hi After doing a chat, calling and getting hung up when I was placed on hold, and now struggling to get back to an agent, I hope someone could offer some guidance. In a nutshell the download speeds I have for the Nintendo switch on the unlimited pack...

Resolved! No service and number not recognised

Hi, since talking to an adviser earlier today I can’t make or receive and calls and my number cannot be rung from other devices. It says my ‘number is not recognised’. I cannot access my o2 account either.