Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 02 BT Wireless not connecting.

My family have three iPhones all of which use the 02 network either directly or via Tesco or Giffgaff. We’ve never had any issues with connecting to BT wireless until the last fortnight or so - now there is no connection on any of the phones. We all ...

Resolved! Switch up

Hi can someone tell what switch up is please and what it in tails thank

Resolved! Roaming Question

Hi, it's a long time since I've been here, I can't even remember my user name! I have a quick (I hope!) question - I know O2 cap roaming speeds in the USA but does that apply if you pay the £6 a day as well? I couldn't work out whether you get faster...

Resolved! O2 Bank Account

What is the O2 Bank Account details so I can set up a new Standing Order and Direct Debit.

Resolved! Name & address change

Good afternoon, I need to update my details on my account but I'm finding it an impossible task!! I work with computers everyday, but your site is proving a challenge for me

Resolved! Viewing bills

Why can’t i access my old bills

Resolved! Sim only deal

I would like to join 02 and get a pay monthly sim for £20 with 160gb

Resolved! Why are great O2 offers on comparison websites difficult to take up?

I found 2 great sim only deals on various comparison sites (£8/m 20Gb data and £10/m 30Gb data) when I tried to sign up for them it was nigh on impossible, either the shop page was impossible to get to or the web page failed to load.Turned off my VPN...

Had the phone less than a week and my account has been barred twice!

Had the phone less than a week and my account has been barred twice! spoke to the fraud team who had informed the sales agent accidentally had two orders open one with her name on?! They lifted the restrictions and my phone was working again. request...

Resolved! Bill

So my sim card hasnt yet arrived and it says tracking number is wrong.Ive also they have begun billing me, when I've not even received the sim as of yet. Where do I stand with thisThanks in advance

O2

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