Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Porting number to O2 went wrong

Hello, I signed up a new sim only plan with o2 and submitted the PAC code to O2 on Wednesday to move my number from Sky mobile on Thursday. the porting seems taking place as expected on Thursday. However today (Friday) I find out that my sky mobile a...

Resolved! Change payment details

I need to change my bank details so it comes out of the right bank account.

Resolved! Using my phone in france

Hi there I’m due to fly out to south of france on Monday is it safe to use my mobile phone for text calls and data roaming or will I be charged?

USA toll free numbers

i need to telephone from the UK, a toll free number in the USA. Will i be charged and how much?

Resolved! Wrong bill

My monthly payment is 5pound. But the bill shows 6.7pound.

new phone bill

My phone bill hasn’t had my 20% student discount taken off and i’m still paying my iphone XR insurance

Resolved! Changing bill date?

Please can you change my bill payment to the 15th of every month! I have just made payment on the last bills so they should be up to date? so my next bill date will be the 15 June! regards Ben Jones

Warning for anyone travelling abroad with O2 Travel in non-inclusive area

I travel abroad frequently to Dominican Republic which has O2 Travel but isn't in the inclusive area, so there is a £4.99 a day charge triggered. I use a local SIM card, so I only receive calls and texts on O2. I checked and O2's conditions make it c...

Resolved! Can I add my nhs discount after I have done my contract?

My partner has taken a new contract out (for me) and I forgot to do my blue light card discount, am I able to add it on now?

Resolved! Joining o2

Hi I just joined O2 last night and ordered a new phone which is on its way in the coming days, I got my PAC number from vodafone sent to me and entered it last night, when it arrives do I use the Sim that is provided or countinue with the current one...

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