Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! customer complaint

Can someone talk to me please

Resolved! I can't pay for bill until the 26

Hey could u be able to put my back on because I got important phone calls to make and I can't pay for my bill until the 26 and I did set up a payment plan

Resolved! Upgrade

Might be a dumb question but do I put the old sim into the new phone?

Resolved! Airtime bill for [Personal details removed] is not right could you please contact me [PDR]

My airtime bill is incorrect for [Personal details removed]

Resolved! Just ordered a phone and it's out of stock

Hi all I've just ordered a new Phone and a new 24 contract, gone through the entire process of paying the upfront cost, setting up the contract etc. I've had an email 1 hour later saying the phone I have ordered is out of stock. What are my options?

Resolved! How do I cancel my contract with O2 now that I live abroad.

How do I cancel my contract with O2 now that I live abroad. I have tried calling the number but can never get through. They dont seem to have an email address I can write to. Does anyone have any advice please?

Resolved! iPhone 13 pro click and collect - ordered 5 weeks ago now

Good morning, I ordered the iPhone 13 pro almost 5 weeks ago now for click and collect to a store near me. When ordering it said delivery would take UP TO 4 weeks. I contacted o2 last week as I still haven’t received a dispatch email even though my o...

Resolved! Automated Credit Card Payment

I previously paid my O2 bills by automated credit card payment. However, O2 have stopped taking my payment automatically. I've tried to find where to set this up and there's reference to it on the MyO2 page but nothing seems to let you set it up. I u...

Resolved! Will iPhone 7 sim fit iPhone XR phone

Hey guys. Would anyone know if the sim from an iPhone 7 fit iPhone XR phone. thanks

Resolved! Refurbished phone battery life on arrival

Hi, I received my refurbished phone today. Disappointingly my battery life is already down to 88% on day one. My old phone (same phone) is at 84% but that’s 4 years old. Is this at an acceptable level on arrival ?

O2

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