Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Spend cap

How do I get rid of my spend cap

Mummackay by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Cancel Bolt On

Hi TeamAs part of my new phone package I received 6 months free amazon music. I haven't used it and want to remove it from my package before I get charged.As ever the O2 site does not want to give me an option to remove it under my account, it just s...

Resolved! Received call and gave bank details over the phone

Hi, received a call from the following number 0333 344 0541, it was about a 10 pay as you go SIM card I had orders the previous day, I gave my bank details over to the lady including my cvv without thinking as I was setting up the SIM card for a mont...

Krystyan by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Is MMS included in "inclusive message" allowance?

Hello all. So under "my O2" I have the following text: Message Allowances Texts in the UK and our Europe Zone* usually update within 24 hours but international texts may take longer.Your inclusive allowanceMessages included in your allowance are call...

Arnold by Level 1: Joiner
  • 7 replies
  • 0 kudos

VAT Invoices

Can anyone tell me how to get VAT invoices. Although the phone is my personal one I use it for work so claim back the cost on expenses but my employer needs a VAT receipt. Nowhere on the website can i find the information do do this, i keep going rou...

Tangney by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! sim only

been with o2 a while,but now need to save money.ID mobile are offering a sim only deal with 20gb data,unl txts and calls for £14 per month.O2 is offering £18 per month.if you can match ID offer i will stay with you,if not then i will leave o2.I requi...

mitch by Level 1: Joiner
  • 13 replies
  • 0 kudos

Phone cut off

My phone has been cut off after it said it has been paid please can someone help I cant ring o2 cause my phone transfers me to something else

Jessie99 by Level 1: Joiner
  • 4 replies
  • 0 kudos

o2 moved me onto a rolling contract and ruined my credit

I’m receiving no response over what is a really urgent issue... o2 have moved me onto a rolling contract that I was not aware of after I cancelled my phone contract with them.I have checked a million times with an operator over the phone that my cont...

Kat-KJBK by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Add 18+ adult to my roaming

I want to go on 18+ sites outside my Wi-Fi and don't know how to take off the restriction

Niall3 by Level 1: Joiner
  • 2 replies
  • 0 kudos