Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Porting issue

trying to set up my son’s new iphone 11. He’s currently on pay monthly with Plusnet Mobile (out of minimum contract) and we’re switching to O2. Got the PAC code and we’ve try to initiate the number port. First time we did it via the website and had a...

Can’t connect to internet using mobile data.

I haven’t been able to access the internet on my phone using mobile data since 15th Nov. I have been in touch with o2 via their chat on their app and website most days and have been advised the following: Reset my network settings Regularly restart m...

Resolved! Phone number

I’m trying to register my number but it says it’s already registered to a different account

Resolved! device plan and tariff unlinked

I have 3 accounts. 2 of which were started in 2020. Are the device plan and airtime plan separate now? Also can I change to a new improved tariff before my device plan ends

Resolved! Voicemail '901' not working?

Any thoughts on this? I ring 901, it beeps and hangs up? I recently moved from a Galaxy S2 to a new mini-SIM on a Nexus 4. It says I have a voicemail yet I can't ring it?

Resolved! Phone contract

Hi, I had a phone contract with you but I was behind on my payments so my contract has been cancelled I am wondering what has happened to my bill? If I still need to pay it or not, and If so is it possible to pay it back monthly please

The worst internet connection ever!

I have now had the most inconsistent 3G/4g connectivity for months, despite endless conversations with o2, visits to the store, sim swaps, full phone reset and even a phone swap by Apple! I still have no consistency to my internet! After me going thr...

Resolved! Contract

Can you take out a phone in contract but the handset only?

Resolved! Phone is cut off

How do I call 02 to talk about my bill when my phn is cut off

Resolved! Upgrade

So normally before your contract is due up O2 allow you to upgrade without needing to pay off the outstanding balance. My boyfriend was able to do it in 2020 where they paid off a lot of his phone and allowed an upgrade. I’ve been keeping an eye on m...

O2

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