Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Payment of bills

I spoke to 02 on Monday morning and was told that my account would be credited with the£18.00 that I'd paid the week before and that it would take 1-3 days to go onto my account.It is now Friday and I still can't use my phone, even to call the 0800 n...

Resolved! what is the best rate for barbados

HI all,Off to Barbados in couple of days, and i'm a bit confused, do i need to add the o2 travel bolt on? if so will that give me free calls, text etc or do l have to pay the £4.99 per day?Appreciate any help, thanks

Resolved! Late payments for monthly billing

Hi there, I’m late on my monthly payments again can anyone tell me how O2 can contact me via online chat or get back to me via phone call as my outgoing calls and data have been cut off due to late payments….thanks

Resolved! Phones cut off

Hi, our phones has been cut off and someonecall me please on [Personal details removed]. Thank you

Resolved! New to o2

Looking to leave vodaphone and join o2 is there any one I can talk to set this up * if any one knows a contact number instead just viewing the post be great thanks

Resolved! O2 contact number to speak to someone

Does anyone know a number to call to speak to someone about contracts?

Resolved! I have been charged for texts I haven't used since I came to Japan..

I have been charged for texts I haven't used since I came to abroad. I am charged 41p everyday. My roaming is off and I have never done texting.

Resolved! phone not registered on network

i have a new phone on monthly contract, im abroad and i cant message or phone, a message comes up i am not registered on the network02 transferred my old number and i am registered online but when i try to enter my o2 on the phone it does not accept ...

Resolved! Sim Swap

I have upgraded to an iPhone 11 following the end of my previous contract. I want to keep my old number, so do I use my old sim which fits?The new phone came with a new sim with sim Swap information and I am not sure if I should use that as I want my...

Resolved! Cancelling insurance

Hi I just cannot for the life of me get in touch with a human at O2 to cancel my insurance policy - I’ve paid off my contract period so now it’s just £8.45 a month to use my phone and £9 insurance which I no longer need BUT I just cannot find where t...

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