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KMH
Level 1: Joiner
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Upgraded my phone and contract and as part of deal was to get samsung earbuds,all good have managed to claim those. Was also supposed to get pre paid mastercard but can find no information about this in any of the emails etc i have had from o2

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Enlli
Level 68: Extraordinaire
  • 8657 Posts
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Over 18s only and customers must live in the UK. Digital Gift Card can only be used after 90 days of your eligible product purchase, provided you have not cancelled your service or returned your handset, and that you remain on an eligible call plan. Active email address and mobile number required for offer redemption. Within 14 days of purchase, customers will receive email and SMS with instructions on how to obtain digital Gift card, and customers must claim Digital Gift Card within 30 days of receiving the instructions and then activate the card within 90 days. Digital Gift Card is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230, pursuant to license by Mastercard International Incorporated. Mastercard® is a registered trademark of Mastercard International Incorporated Further terms and conditions apply, see https://www.o2redeem.co.uk/about/termsandconditions#cardterms Offer not available on selected customer platforms (including 360 platform)

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 68: Extraordinaire
  • 8657 Posts
  • 61 Topics
  • 1781 Solutions
Registered:

Over 18s only and customers must live in the UK. Digital Gift Card can only be used after 90 days of your eligible product purchase, provided you have not cancelled your service or returned your handset, and that you remain on an eligible call plan. Active email address and mobile number required for offer redemption. Within 14 days of purchase, customers will receive email and SMS with instructions on how to obtain digital Gift card, and customers must claim Digital Gift Card within 30 days of receiving the instructions and then activate the card within 90 days. Digital Gift Card is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230, pursuant to license by Mastercard International Incorporated. Mastercard® is a registered trademark of Mastercard International Incorporated Further terms and conditions apply, see https://www.o2redeem.co.uk/about/termsandconditions#cardterms Offer not available on selected customer platforms (including 360 platform)

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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