cancel
Showing results for 
Search instead for 
Did you mean: 

YOU BLOCKED MY SIM CARD NOW I CAN NOT CALL YOU

kubako
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

PLASE I HAVE TALKED TO SUPPORT 4 TIMES noone helped me. I have explaine my situation i no longer live in the UK yet you still sent me a new sim card to my OLD ADDRESS even tho I have updated you not to do it! I pay 17 pounds a month for what? Now i can not use the number which is connected to my bank account, can not make any payments and it's all your fault because your customer support DO NOT LISTEN!!!!!!

my number is [Edited]  but i guess now u can not contact me on it cuz you have blocked it for some reason????????

kubakouk**Personal info** please message me asap i have no idea how to contact support other than calling you which is impossible for me ! 

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Message 1 of 3
517 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 149608 Posts
  • 641 Topics
  • 28517 Solutions
Registered:

@kubako 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Flagged

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
514 Views

madasaf1sh
Level 77: Grand Master
  • 11620 Posts
  • 64 Topics
  • 3163 Solutions
Registered:

@kubako 

 

Use Skype on a laptop or your phone connected to WiFi and call +44 800 902 0217  

 

Also note they can't send a SIM card abroad and also be aware that if in the EU you can only use for 63days in 180 before paying for calls etc 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 3 of 3
497 Views