I have an iPhone 15 pro max and an Apple Watch S6.
i purchased a 16 pro max & S10 outright directly through apple on Friday.
i transferred my eSIM across to both phone and watch.
my iPhone worked right away, my watch did not.
the following morning (Saturday) I had an issue with my watch so had to reset it to factory default and deleted the data plan that was being activated.
I tried going to data plan > re-active but I would see an 08 error.
i called in o2 they told me to give it 24 hours.
i did. It did not work.
i researched about the error yesterday and was told to go through the whole eSIM activation from the phone side.
so I’ve called in o2 explained the situation and they did a new eSIM transfer for me via the app.
but upon activation, something went wrong. Had an iOS pop up saying activation failed and to call in o2.
now I’m trying to call in on my work phone because I have no signal on my main phone and support are not being helpful over the phone and issuing a new eSIM activation. (They did this for my partner who’s tech change eSIM swap messed up - whom I am bill payer for with no issues/questions, so why am I having issues?)
I keep getting transferred over across to different lines and no one is helping.
they did say they wanted me to go to an o2 store and get a ordinary sim as an alternative, but I reminded them that my Apple Watch will not then work and that I have a data plan with o2 so they are responsible in getting this working.
please can someone help, the quality of service has been exceptionally poor.
update - I have been told they have escalated this and will take 3-5 working days to come with a response. This is just not good at all. It’s the best they could offer so nothing I can do.
i have a new iPhone and Apple Watch, without a SIM card if my home got broken into and phone was stolen nothing I could do.
thanks o2
