on 19-09-2024 21:21
Hi i today asked 02 if i could move an old number from Tesco 02 onto my new sim card or have the old number back. They said they would but the first time ran into a problem which i don't know what it was, then said everything was ok it would be done 20th september 2024. Then i got a voicemail saying don't phone anyone until we phone you there's a problem but they didnt call back. can anyone help please, thanks.
on 19-09-2024 21:29
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)
Guide: How to find help & contact O2
on 19-09-2024 21:45
on 19-09-2024 21:45
Thanks for trying to help, but i can only text them as they said don't ring anyone till we ring you and i have no accsess to social media at the moment.
on 19-09-2024 22:23
on 19-09-2024 22:23
No offence but that all sounds very dodgy and spammy, and telling you not to ring anyone sounds like a scam..
I would call o2 in the morning and check this as I said it just doesn't sound right...
on 19-09-2024 22:30
Absolute
Contact O2 as I advised.
on 19-09-2024 22:36
on 20-09-2024 18:53
on 20-09-2024 18:53
Yes i needed the PAC for the old number so it would transfer to the the new sim.