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Changing phone number

Rivers1
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Hi i today asked 02 if i could move an old number from Tesco 02 onto my new sim card or have the old number back. They said they would but the first time ran into a problem which i don't know what it was, then said everything was ok it would be done 20th september 2024. Then i got a voicemail saying don't phone anyone until we phone you there's a problem but they didnt call back. can anyone help please, thanks.

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MI5
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@Rivers1 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 7
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Rivers1
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Thanks for trying to help, but i can only text them as they said don't ring anyone till we ring you and i have no accsess to social media at the moment.

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madasaf1sh
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@Rivers1 


No offence but that all sounds very dodgy and spammy, and telling you not to ring anyone sounds like a scam.. 

I would call o2 in the morning and check this as I said it just doesn't sound right... 

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 4 of 7
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MI5
Level 94: Supreme
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@Rivers1 

Absolute :poop:

Contact O2 as I advised.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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@Rivers1 Did you ever ask Tesco for your PAC?

I DO NOT WORK FOR O2



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Rivers1
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Yes i needed the PAC for the old number so it would transfer to the the new sim.

Message 7 of 7
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