Wrong details charging more monthly for 15GB per month than agreed to PLUS CONTRACT TOOK Was 30GB

[Pemgem]

mobiles.co.uk

Hi Pemmy,
Thank you for ordering the Apple iPhone XR 64GB Coral
Confirmed
Your order ID is *****
Please track the status of your order through My Account.
You will need your Email Address and Order ID to login.
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Your Order - New Contract
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Apple iPhone XR 64GB Coral
Network Logo - o2
Apple
Apple iPhone XR 64GB Coral
30GB Data
Unlimited Minutes
Unlimited Texts
Monthly Cost £38.00
To Pay Today £85.00
Bill Cap Choice £5.00
Your Details
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Miss Pemmy ****
Email: pfd1961**Personal info**
Telephone: *****
Date of Birth: ****
Delivery
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Delivery Address:
****
Apple iPhone XR 64GB Coral
Name shown on your bank statement: TELEFONICA UK LIMITED
Account Number: ****
Amount to be debited: £38.00 per month
Frequently Asked Questions
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[Edited to remove customer's personal details as this is a public forum]

[MI5]

@Pemgem 

Your extra data will be a bolt on Guide: Where is my discount or Extra Data? 

Also, the mionthly price you pay is the full contract price. To get the discount, you must claim it via mobiles.co.uk at set intervals. Check the T&C's of your contract with them, not O2.

[Cleoriff]

@Pemgem 

You need to go back and edit all personal details from your post. Also if you have any queries about yoour tariff you should take this up with the supplier. It may well  be you have a discounted tariff

Guide: Where is my discount or Extra Data? 

[Marjo]

Hey @Pemgem , I've just edited the personal information parts from your post just in case as the forum is publicly visible for everyone. Hope you got all the information and next steps that you needed from above (thanks @MI5  and @Cleoriff !) but don't hesitate to ask if you have any additional questions the community could help with.