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Wrong details charging more monthly for 15GB per month than agreed to PLUS CONTRACT TOOK Was 30GB

Level 1: Joiner
  • 4 Posts
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Hi Pemmy,
Thank you for ordering the Apple iPhone XR 64GB Coral
Your order ID is *****
Please track the status of your order through My Account.
You will need your Email Address and Order ID to login.
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Your Order - New Contract
Apple iPhone XR 64GB Coral
Network Logo - o2
Apple iPhone XR 64GB Coral
30GB Data
Unlimited Minutes
Unlimited Texts
Monthly Cost £38.00
To Pay Today £85.00
Bill Cap Choice £5.00
Your Details
Miss Pemmy ****
Email: pfd1961**Personal info**
Telephone: *****
Date of Birth: ****
Delivery Address:
Apple iPhone XR 64GB Coral
Name shown on your bank statement: TELEFONICA UK LIMITED
Account Number: ****
Amount to be debited: £38.00 per month
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-------------------------------------------- Confidentiality Notice from Dixons Carphone plc (registered in England & Wales No.07105905) of 1 Portal Way, London, W3 6RS ("Dixons Carphone"). The information contained in this e-mail and any attachments may be legally privileged, proprietary and/or confidential. If you received this e-mail in error, please notify the sender by return, permanently delete the e-mail and destroy all hard copies immediately. No warranty is made as to the completeness or accuracy of the information contained in this e-mail. Opinions, conclusions and statements of intent in this e-mail are those of the sender and will not bind any Dixons Carphone group company (Dixons Carphone Group) unless confirmed by an authorised representative independently of this e-mail. We do not accept responsibility for viruses; you must scan for these. E-mails sent to and from Dixons Carphone Group are routinely monitored for record keeping, quality control, training purposes, to ensure regulatory compliance and to prevent viruses and unauthorised use of our computer systems. The Carphone Warehouse Limited (registered in England & Wales No.02142673) is a member of the Carphone Warehouse Group and is authorised and regulated by the Financial Conduct Authority.



[Edited to remove customer's personal details as this is a public forum]


Message 1 of 4

Level 94: Supreme
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Your extra data will be a bolt on Guide: Where is my discount or Extra Data? 

Also, the mionthly price you pay is the full contract price. To get the discount, you must claim it via at set intervals. Check the T&C's of your contract with them, not O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4

Level 94: Supreme
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You need to go back and edit all personal details from your post. Also if you have any queries about yoour tariff you should take this up with the supplier. It may well  be you have a discounted tariff

Guide: Where is my discount or Extra Data? 

*The Game Is On*

Girl in a jacket
Message 3 of 4

Former Staff
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Hey @Pemgem , I've just edited the personal information parts from your post just in case as the forum is publicly visible for everyone. slight_smile Hope you got all the information and next steps that you needed from above (thanks @MI5  and @Cleoriff !) but don't hesitate to ask if you have any additional questions the community could help with. slight_smile

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Message 4 of 4