Why is my new sim not working

[SharonD]

I did the swap sim over the phone 4-5 hours ago and it still doesn't work. I appreciate it says up to 24 hours but my husband also has a new phone and did the same thing about an hour ago and his new phone is working. Can you explain this?

[MI5]

@SharonD 

Have you rebooted your phone?

If it's not working by the morning, you need to call customer services again to check Guide: How to find help & contact O2 

[Marjo]

Hi @SharonD , as it's been a few days since you posted about your new SIM not working, I just wanted to check how you're getting on with it at the moment? Do you still require any help? Did rebooting your phone help by any chance as suggested above?

It would be lovely to hear back from you.

[SharonD · Accepted solution]

I'm up and running thanks - the SIM was faulty and I needed a replacement... Thanks for thinking about me 😀