Have you rebooted your phone?
If it's not working by the morning, you need to call customer services again to check Guide: How to find help & contact O2
Hi @SharonD , as it's been a few days since you posted about your new SIM not working, I just wanted to check how you're getting on with it at the moment? Do you still require any help? Did rebooting your phone help by any chance as suggested above?
It would be lovely to hear back from you.
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