Why is O2 so useless? - anyone else having connection problems in N22?

on 14-10-2014 09:39
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on 14-10-2014 09:39
We have been having problems with O2 connectvity at our house for 4 months now. Despite complaints online, twitter, chat, phone and finally the complaints service, they still can't seem to sort it out. How can a mast takes 4 months to fix. And even trying to phone up to cancel the contract is useless, you just sit in a queue and never get to speak to anyone. I will never give them any business anymore.

on 14-10-2014 09:44
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on 14-10-2014 09:44
Unfortunately O2 won't / cannot give repair timescales.
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on 14-10-2014 10:06
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on 14-10-2014 10:06
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 14-10-2014 10:54
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on 14-10-2014 10:54
The status page says there has been work on the masts in the past 24 hours...if you've had this problem for 4 months and gone down the complaints route I would be complaining again and asking to leave my contract without penalty.
Live results for N22, London, London
- Our network is currently working fineWe've been working on phone masts in this area in the past 24 hours. Sorry if you couldn't use your phone.Updated 10:00 (refreshed hourly). Recent faults might not show yet
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on 14-10-2014 10:57
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on 14-10-2014 10:57
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 14-10-2014 11:00
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on 14-10-2014 11:00
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on 14-10-2014 11:04
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on 14-10-2014 11:04
A previous thread from the OP.
It seems the area is prone to signal issues...
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on 14-10-2014 11:06
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on 14-10-2014 11:06
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 22-08-2023 09:19
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on 22-08-2023 09:19
Unable to speak to a human being !
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on 22-08-2023 09:27
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on 22-08-2023 09:27
@Yuk This thread is 9 years old!
We are customers here. If you want to speak to O2
Various ways and phone numbers in the guide
Guide: How to find help & contact O2

