Why is O2 so useless? - anyone else having connection problems in N22?

[Anonymous]

We have been having problems with O2 connectvity at our house for 4 months now. Despite complaints online, twitter, chat, phone and finally the complaints service, they still can't seem to sort it out. How can a mast takes 4  months to fix. And even trying to phone up to cancel the contract is useless, you just sit in a queue and never get to speak to anyone. I will never give them any business anymore.

[Anonymous]

We are told factors such as parts , available engineers, weather and sometimes access to private land can all play a part.

Unfortunately O2 won't / cannot give repair timescales.

[MI5]

What exactly is the issue?

[jonsie]

The status page says there has been work on the masts in the past 24 hours...if you've had this problem for 4 months and gone down the complaints route I would be complaining again and asking to leave my contract without penalty.

Live results for N22, London, London

• 

  Our network is currently working fine

  We've been working on phone masts in this area in the past 24 hours. Sorry if you couldn't use your phone.

  Updated 10:00 (refreshed hourly). Recent faults might not show yet

[MI5]

I am trying to establish if it is a 3g data congestion issue or not as this won't show as an issue on the status checker......

[Bambino]

I'm having no problem in N22. My phone is showing 4G. I use Tesco Mobile now, after having been with O2 for a very long time, but Tesco uses the O2 network, so my signal should be the same as the OP's. 

[jonsie]

A previous thread from the OP.

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Constant-connection-problems-North-London-not-ge...

It seems the area is prone to signal issues...

http://community.o2.co.uk/t5/Discussions-Feedback/quot-Sorry-we-are-experiencing-high-service-demand...

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Loss-of-signal-in-N22-7RY/m-p/768325/highlight/t...

[MI5]

Thanks for the tip off jonsie - looks very much like we've done all we can in the past......

[Yuk]

Unable to speak to a human being !

[Enlli]

@Yuk This thread is 9 years old!

We are customers here. If you want to speak to O2 

Various ways and phone numbers  in the guide 

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